Telesales Representative

2 months ago

Bengaluru Karnataka, India VY Tech Solutions Private Limited Full time

**Role: Product Support(Telesales Representative)**

**Location: Bangalore(Hebbal)(Onsite) 6 Days Working - Rotational Week off**
- Diagnose and troubleshoot customer issues, offering effective solutions to ensure timely resolution.
- Maintain in-depth knowledge of products, services, policies, and procedures to offer accurate information.
- Document all customer interactions, issues, and resolutions in the company’s CRM or support software.
- Collect and document customer feedback, sharing insights with relevant teams to enhance products, services, and customer experience.
- Conduct follow-up communication with customers to ensure issues are fully resolved and to measure customer satisfaction.
- Collaborate with other departments (e.g., sales, product development) to resolve customer issues and improve the overall customer experience.
- Generate and submit regular reports on customer interactions, common issues, and customer satisfaction metrics to management.
- Participate in ongoing training sessions to improve customer service skills and stay updated on product changes and industry trends.
- Identify opportunities for process improvement and suggest actionable recommendations.

Qualifications:

- Education: Bachelor’s degree in Business, Communications, or a related field preferred.
- Experience: 1-2+ years in customer support or a related role

**Skills**:

- Excellent verbal and written communication skills in Kannada.
- Strong problem-solving abilities with a customer-first approach.
- Proficiency in CRM software and support tools (a plus).
- Ability to handle multiple tasks in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Empathy and patience in dealing with diverse customer situations.

Key Competencies:

- Customer Focus: Commitment to delivering exceptional customer satisfaction.
- Teamwork: Effective collaboration to achieve common goals.
- Adaptability: Ability to adjust to new processes and changes in a dynamic environment.
- Time Management: Efficient management of time to meet deadlines and customer needs.

**Job Types**: Full-time, Permanent

Pay: ₹280,000.00 - ₹340,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Sales: 1 year (required)

**Language**:

- Kannada (required)
- English (required)

Work Location: In person

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