Telesales Representative
2 months ago
Contacting customersTelesales representatives reach out to potential and existing customers via phone to introduce products or services, answer questions, and close sales.
- Following upTelesales representatives follow up with customers after purchases to initiate repeat orders and ensure customer satisfaction.
- Maintaining recordsTelesales representatives keep detailed records of calls, sales, and customer feedback.
- Updating customer informationTelesales representatives enter and update customer information in a database, including names, phone numbers, and addresses.
- Handling grievancesTelesales representatives handle customer complaints and grievances to preserve the company's reputation.
- Keeping up with trendsTelesales representatives stay aware of industry trends and new product launches.
- Directing callsTelesales representatives direct calls to other departments as needed.
- Preparing reportsTelesales representatives prepare sales reports and compare competitors' offers.
Telesales representatives are also known as telemarketers or call center representatives.
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Sales: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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