Chat Support Executive

5 months ago

Ahmedabad, India Intelivita Full time

**Training duration 1 week**

**Rotation of shift: Monthly**

Week off**:

- 1 day**

**incentive/Commission to be planned later**

Chat Support Representative

**Clients to Deal from**: USA

**Overview**:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative.

As a Customer Support Representative, you will be responsible for providing exceptional service and support to our customers, ensuring their inquiries and concerns are addressed in a timely and professional manner. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

**Key Responsibilities**:
As a live chat support representative, your primary responsibility is to provide assistance and support to customers or clients through live chat interactions. Your job description may include the following duties:

- Responding to Customer Inquiries: Engage with customers in real-time through live chat, addressing their questions, concerns, and issues promptly and professionally.
- Troubleshooting: Help customers troubleshoot technical problems or navigate through the company's products or services.
- Providing Product Information: Educate customers about the features, benefits, and usage of products or services offered by the company.
- Order Processing: Assist customers with placing orders, processing payments, and managing order-related inquiries.
- Resolving Complaints: Handle customer complaints and work to find satisfactory resolutions, aiming to turn dissatisfied customers into loyal ones.
- Customer Satisfaction: Strive to maintain high levels of customer satisfaction and ensure a positive experience throughout the chat interactions.
- Documentation: Keep accurate records of customer interactions, issues, and resolutions for future reference and analysis.
- Collaboration: Collaborate with other departments, such as sales, marketing, or technical teams, to address complex customer issues or escalations.
- Multitasking: Manage multiple chat conversations simultaneously while maintaining a high level of responsiveness and attention to detail.
- Continuous Improvement: Provide feedback and suggestions to improve chat support processes, tools, and knowledge base resources.
- Knowledge Base Maintenance: Contribute to the development and updating of the company's knowledge base to ensure accurate and up-to-date information is readily available to customers.
- Professional Communication: Maintain a friendly and professional tone in all chat interactions, ensuring effective communication with customers.
- Metrics and Reporting: Track and report key performance metrics, such as response time, customer satisfaction scores, and issue resolution rates.
- Reaching out to old clients and proposing new offers.
- Time Management: Prioritize and manage your workload efficiently to meet individual and team targets.

**Qualifications**:

- High school diploma or equivalent; bachelor's degree preferred. Previous experience in customer support or a related field is preferred, but not required.
- Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner.
- Strong problem-solving skills and the ability to think critically in order to resolve customer issues.
- Empathetic and patient demeanor when dealing with customers, even in challenging situations.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in using customer support software, ticketing systems, and CRM tools.
- Availability to work flexible hours, including evenings, weekends, and holidays, as needed.
- Demonstrated commitment to providing exceptional customer service.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 - ₹23,000.00 per month

Schedule:

- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8320624566

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