Quality Assurance

2 months ago

Bengaluru, India lastminute.com Full time

Company Description

At the heart of our culture is a commitment of inclusion across race, gender, age sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

**Job Description**:
**Experience**:
5-7years There couldn't be a more exciting time for you to become part of our team, since we are moving into AI-driven. Quality Assurance to gain even deeper insights into the thousands of conversations we have with our customers every day and use them to drive our businesses ahead. And we need your support in monitoring and evaluating these interactions across various channels and turning your findings into actionable data to improve the Customer Experience for our English clients.

Quality Assurance Monitoring
- Accurately perform quality monitoring and evaluations either manually or via our AI tool on multi

channel interactions and check them for compliance with LMN procedures to provide outstanding customer service
- Asses other customer service metrics such as NPS and CSAT
- Perform in-depth analysis on set topics as requested by the wider business and work on strategies to improve KPIs
- Interact with internal and external stakeholders like Training and Process & Procedures to provide feedback and drive improvements based on quality monitoring and analysis
- Provide constructive feedback to agents in regular meetings as well helping them improve their performance with constant support Performance Management Achieve and maintain set Quality Assurance KPI targets by:

- Creating a successful collaboration with internal colleagues to drive performance by providing regular feedback
- Attending internal meetings and functions as assigned (weekly catch-ups, calibration sessions, ad-hoc meetings)
- Prepare, attend and present regular Performance meetings

**Qualifications**:

- Excellent communication skills in English (advanced) - both written and spoken
- Excellent analytical skills - Excel, google sheet
- Assertiveness and can-do attitude
- Experience in providing feedback at a professional level is a plus
- Have an eye for detail

Additional Information

**Benefits**:

- Multicultural & Multi-lingual team environment

  • IT Quality Assurance

    3 weeks ago

    Bengaluru, India Novo Nordisk AS Full time

    . Department: IT Quality Are you passionate about ensuring quality and compliance in IT systems? Do you have experience in quality management and a strong understanding of GxP areas? We are looking for a skilled IT QA professional to join our team in Novo Nordisk. If you are ready for a new challenge and want to make a difference in the healthcare...

  • IT Quality Assurance

    3 weeks ago

    Bengaluru, India Novo Nordisk Full time

    The position As an IT QA (quality assurance) at Novo Nordisk, you will work in collaboration with Manager and/or Senior IT QA for coordinating with IT QA activities for IT systems/services/projects in your assigned tasks/own portfolio. Your responsibilities shall be: Provide IT QA support for System/Service/Project Managers, ITQCs (IT Quality Control),...

  • IT Quality Assurance

    3 weeks ago

    Bengaluru, Karnataka, India Novo Nordisk Full time

    IT Quality Assurance **Category**:Quality**Location**:Bangalore, Karnataka, IN- .**Department: IT Quality**The position** - As an IT QA (quality assurance) at Novo Nordisk, you will work in collaboration with Manager and/or Senior IT QA for coordinating with IT QA activities for IT systems/services/projects in your assigned tasks/own portfolio. Your...

  • Director of Quality Assurance

    4 weeks ago

    Bengaluru, India RV University Full time

    Job Opportunity: Director, Internal Quality Assurance - RV University, BengaluruLocation: RV University, BengaluruQualifications:A doctoral degree in a relevant field from a recognized institution.Minimum of 15 years of experience in higher education, with a strong background in teaching, research, quality assurance, and accreditation.Proven track record of...

  • Director of Quality Assurance

    4 weeks ago

    Bengaluru, India RV University Full time

    Job Opportunity: Director, Internal Quality Assurance - RV University, BengaluruLocation: RV University, BengaluruQualifications:A doctoral degree in a relevant field from a recognized institution.Minimum of 15 years of experience in higher education, with a strong background in teaching, research, quality assurance, and accreditation.Proven track record of...

  • Director of Quality Assurance

    7 days ago

    Bengaluru, India RV University Full time

    Job Opportunity: Director, Internal Quality Assurance - RV University, BengaluruLocation: RV University, BengaluruQualifications:A doctoral degree in a relevant field from a recognized institution.Minimum of 15 years of experience in higher education, with a strong background in teaching, research, quality assurance, and accreditation.Proven track record of...

  • Director of Quality Assurance

    6 days ago

    Bengaluru, India RV University Full time

    Job Opportunity: Director, Internal Quality Assurance - RV University, Bengaluru Location: RV University, Bengaluru Qualifications: A doctoral degree in a relevant field from a recognized institution. Minimum of 15 years of experience in higher education, with a strong background in teaching, research, quality assurance, and accreditation. Proven track...

  • Director of Quality Assurance

    6 days ago

    Bengaluru, India RV University Full time

    Job Opportunity: Director, Internal Quality Assurance - RV University, BengaluruLocation: RV University, BengaluruQualifications:A doctoral degree in a relevant field from a recognized institution.Minimum of 15 years of experience in higher education, with a strong background in teaching, research, quality assurance, and accreditation.Proven track record of...

  • Quality Assurance Engineer

    2 months ago

    Bengaluru, India Meved Solutions Full time

    Responsibilities :Ensure that standards and safety regulations are observed.Address and discuss issues and proposed solutions with superiors.Document quality assurance activities and create audit reports.Make recommendations for improvement.Create training materials and operating manuals.Requirements :Proven work experience as a Quality Assurance Specialist...

  • Senior Quality Assurance

    3 weeks ago

    Bengaluru, India Sapphire Foods India Limited Full time

    Job Title: Exec / Sr. Exec – Quality Assurance Location : Mumbai, Bangalore Key Responsibilities: Lead key quality and food safety objectives, goals, strategies, and measures Provide quality and technical support to product development teams in the design, development, and implementation by providing market feedback from stores. Develop and implement...

  • Quality Assurance Manager

    6 days ago

    Bengaluru, India ZapCom Group Inc Full time

    Job Title: Engineering Manager, QA & AutomationLocation : BangalorePositionOverview :We are looking for a diligent and detail-oriented Engineering Manager for QA and Automation to oversee all aspects of quality assurance throughout our organization. He/She will be responsible for developing and implementing quality assurance policies and procedures, ensuring...

  • Quality Assurance Manager

    1 week ago

    Bengaluru, India ZapCom Group Inc Full time

    Job Title: Engineering Manager, QA & Automation Location: BangalorePosition Overview:We are looking for a diligent and detail-oriented Engineering Manager for QA and Automation to oversee all aspects of quality assurance throughout our organization. He/She will be responsible for developing and implementing quality assurance policies and procedures, ensuring...

  • Quality Assurance Manager

    1 week ago

    Bengaluru, India ZapCom Group Inc Full time

    Job Title: Engineering Manager, QA & Automation Location: BangalorePosition Overview:We are looking for a diligent and detail-oriented Engineering Manager for QA and Automation to oversee all aspects of quality assurance throughout our organization. He/She will be responsible for developing and implementing quality assurance policies and procedures, ensuring...

  • Quality Assurance Manager

    6 days ago

    Bengaluru, India ZapCom Group Inc Full time

    Job Title: Engineering Manager, QA & Automation Location : Bangalore Position Overview : We are looking for a diligent and detail-oriented Engineering Manager for QA and Automation to oversee all aspects of quality assurance throughout our organization. He/She will be responsible for developing and implementing quality assurance policies and procedures,...

  • Quality Assurance Manager

    6 days ago

    Bengaluru, India ZapCom Group Inc Full time

    Job Title: Engineering Manager, QA & Automation Location: BangalorePosition Overview:We are looking for a diligent and detail-oriented Engineering Manager for QA and Automation to oversee all aspects of quality assurance throughout our organization. He/She will be responsible for developing and implementing quality assurance policies and procedures, ensuring...

  • Quality Assurance Manager

    7 days ago

    Bengaluru, India ZapCom Group Inc Full time

    Job Title: Engineering Manager, QA & Automation Location: BangalorePosition Overview:We are looking for a diligent and detail-oriented Engineering Manager for QA and Automation to oversee all aspects of quality assurance throughout our organization. He/She will be responsible for developing and implementing quality assurance policies and procedures, ensuring...

  • Quality Assurance Coordinator

    3 weeks ago

    Bengaluru, India Origin Mouldings (P) Ltd India Full time

    Company DescriptionOrigin Moulding Pvt. Ltd. is a leading company in injection moulding and plastic components for industries such as Electronics, Automobile, Consumer Electronics, and Packaging. With over 33 years of experience, we have a strong track record of delivering high-quality products to clients both in India and globally. Our in-house tooling...

  • Quality Assurance

    2 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    Need strong skills in QA on web/mobile platforms; experience and interest in designing and building maintainable automated testing systems as huge plus.Experience in providing Quality Assurance services across various domains.Good knowledge of QA processes & setting up the testing knowledge base.Ability to organize online collaboration based meetings &...

  • IT Quality Assurance

    3 weeks ago

    Bengaluru, India Novo Nordisk Full time

       .Department: IT Quality Are you passionate about ensuring quality and compliance in IT systems? Do you have experience in quality management and a strong understanding of GxP areas? We are looking for a skilled IT QA professional to join our team in Novo Nordisk. If you are ready for a new challenge and want to make a difference in the healthcare...

  • Quality - Delivery Assurance

    2 months ago

    Bengaluru, India Capgemini Full time

    Manage the Business Unit Delivery Quality Assurance Highlight alerts over Business unit function QA activities SQA services offered to engagements Ensure QMS is implemented across engagements Ensure Client feedbacks issues are acted upon Track performance of Business Unit s engagement Liaison with BU leadership and QA Units expectations Quality...