Agm-retention & Collection

2 weeks ago

Nagpur, India Vodafone Idea Full time

Job Req ID: 39713- Location: Nagpur, IN- Function: Other- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

AGM - Cluster Collections and Retention

**Job Level/ Designation
M2

**Function / Department**

CS

**Location**

Nagpur

**Job Purpose**

Overall responsibility of Cluster Collection & Retention

**Key Result Areas/Accountabilities**

On boarding
- Bad Debt, Overall Collections & Invol Churn as per set target.

Dunning and Involuntary churn management, Audit, NIL Usage dunning. PTP & repeat Susp.

Cost and Vendor Management - Custodian of cost and pay-out/commission process at circle, include creation of GRN and PO. Co-ordination with commercial/legal team for timely preparation of NFA / agreement. Monthly budgeting and identify cost reduction opportunity.

Audit Process - Audit and governance of Cash/Chq Receipt Book. NCP waiver deviation, Waiver Audit.

Audit and reconciliation of Test / Employee number outstanding and closure of the same. Monthly submission of ICFR data to Finance.

MIS and BO Activities - Timely and accurate submission of monthly MIS, Co -ordination with sub function - zero lag and error. Support Collection agencies and other department with daily / weekly MI & operational MI on provision, collection, Churn & waiver, cost etc. Target setting for monthly collection, Bad Debts & Churn & weekly activities. Zonal Base Preparation.

**Core Competencies, Knowledge, Experience**

Customer orientation, collaboration, get result, analytical mindset

**Must have technical / professional qualifications**
- MBA
- 6-8 years on roll experience

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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