Patient Relation Officer
1 month ago
Executives are required to answer incoming calls from customers for various reasons and make outbound calls to
customer answer inquiries, resolve complaints, and provide information.
Roles and Responsibilities
- Associate will be responsible for handling incoming and outbound calls from customers/Patients.
- Answer calls professionally and provide information about sales inquiries, services, and products.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and
comments, as well as actions taken in the software.
- Handle all the queries/complaints of customers and pacify them.
- Taking follow-ups from management for the complaints and feedback closure.
Competencies and Skills Required
The Customer Service Executive plays a critical role in providing an interface between customers and the client
1. Good communications and written skills
2. Selling products and meeting customer needs
3. Ability to listen proactively.
4. Problem solving skills.
5. Good interpersonal skills
6. Ability to handle work well and maintain quality.
Qualifications/Other Requirements
1. Science Graduates
2. 1 to 3 years of experience in Customer Service.
3. Should be fluent in English & Hindi
Designation: Patient Relationship Officer
**Benefits**:
- Provident fund (PF)
- ESI
- Paid leaves
Remuneration - INR 18000 Take Home Per Month
Workdays per week: 6 days (Rotational week off)
Shift Timings - 8am to 8pm (9hours of shift will be allocated)
Pay: ₹15,422.81 - ₹22,000.00 per month
Schedule:
- Day shift
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Application Deadline: 26/05/2024
Expected Start Date: 21/05/2024
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