Customer Support Executive
2 weeks ago
**Position**:
- Customer Support Specialist
**Experience** - 1 to 2 years
Location - Koramangala. Bangalore
**Langueges** - Hindi. English. Mandatory
**JOB DESCRIPTION**
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
**Salary**: ₹18,000.00 - ₹22,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
Schedule:
- Day shift
- Evening shift
Supplemental pay types:
- Commission pay
- Joining bonus
Ability to commute/relocate:
- Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
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