Call Center Executive
1 month ago
Roles & Responsibilities:
1. Answer incoming calls and respond to customers
2. Management and resolve customer complaints.
3. Research required information using available resources
4. Document all call information according to standard operating procedures
5. Forward the complaint to the concerned area technician
6. Resolve escalated customer complaints
7. Complete call logs and reports
8. Manage large amounts of inbound calls in a timely manner
2. Diploma / Degree pass or pursuing.
3. Excellent data entry and typing skills
4. Superior listening, verbal, and written communication skills
5. Ability to handle the stressful situation appropriately
6. Fluent in Kannada and English.
7. Ability to multi-task, set priorities and manage time effectively.
**Job Types**: Full-time, Permanent
Schedule:
- Rotational shift
**Education**:
- Diploma (required)
**Language**:
- Kannada and English (required)
Work Location: In person
**Speak with the employer**
+91 8886887272
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