Sales Executive

1 month ago

Ernakulam, India EVM Volkswagen Full time

Job title-Sales Consultant

Job objectives

To ensure achievement of sales objectives by means of professional customer consulting and the selling of vehicles and allied services, e.g., accessories, financing, and insurance.

Reporting to Team Leader

Main tasks
- Analysing the sales area, and market potential and keeping a track of competitor activities.
- Conducting events and building a customer base in the allocated upcountry market.
- Planning and conducting acquisition activities in the case of select target groups in the particular market area.
- Strive for at least 100% target achievement (monthly/ quarterly) as defined and communicated.
- Guide junior sales personnel in their day-to-day sales activities.
- Have utmost knowledge of all product lines and respective competitor products.
- Attend morning meetings/ weekly meetings as conducted by the senior sales management.
- Creating & systematically administering customer and interested party files as well as entering ascertained & current customer data (provided CRM System, Complaint Management System, etc). Ensure and take ownership to continuously update lead management systems in place at the dealership.
- Adhere and strive towards the achievement of defined KPIs. For eg Sales, Enquiries, Test Drives, Finance penetration, Insurance penetration, Service Packages, Accessories, Self-Acquisition of enquiries, etc
- Contacting customers according to the customer care loop.
- Follow standards and processes (for eg, dress code, sales process, showroom display, etc)
- Timely follow-up after initial contact with the customer through the lead management systems at the dealership
- Customer need analysis:

- Clarifying the type of use
- Product/equipment
- Delivery date
- Financing/insurance
- Determining purchasing reasons
- Recording additional relevant information (e.g. hobbies)
- 6-point check (including financial service offer)
- Systematically presenting the vehicle while creating a clear customer connection:

- Presenting the interior/exterior (steps of sales process)
- Statement of benefits based on the reasons for purchase
- Helping the customer to experience the vehicle with all five senses. (Create excitement about the driving experience during the test drive).
- Determining vehicle selection by active observation and questioning.
- Organising the test drive with the need-based/ (desire-based) vehicle.
- Preparation (selecting the route with different experiences, accessories/ equipment, formalities, etc).
- Checking the vehicle.
- Handing over the vehicle with short clear operating instructions.
- Taking back the vehicle with an evaluation of the test drive with the customer.
- No misuse of the test drive vehicle and take utmost care in handling the same.
- Scheduling a follow-up appointment, if necessary.
- Processing the evaluation of the used car:

- Initiating a technical evaluation
- Initiating a commercial evaluation
- Offer generation
- Offer preparation (including analysis of offers of the competition, if applicable)
- Product specification: Offer configuration, cross-selling, statement of benefits, handling of objections.
- Offer presentation.
- Price/conditions negotiation with the inclusion of Insurance, Secure Registration, Extended Warranty, Service Package/s, Accessories, and Finance offers.
- Considering current sales promotion measures.
- Offer follow-up.
- Contract preparation: Contract structure, price/condition definition
- Contract signing/ order confirmation.
- Clarifying the delivery location.
- Initiating and supervising the timely & reliable processing of all correspondence in relation to the sale and financing of the delivery.
- Accepting and initiating implementation of customer change requests.
- Delivery scheduling.
- Assist in compiling necessary vehicle and customer documents.
- Assist in timely delivery and ensure maximum customer orientation and a positive customer experience.
- Arranging the transfer, explaining the vehicle, and presenting the gift.
- Information on regarding the range of services of the vehicle dealership; service colleague introduction.
- Ensuring customer satisfaction throughout the sales process and ensuring customer gives feedback to the customer satisfaction survey.
- Processing complaints to the complete satisfaction of the customer and the company.
- Ensure follow-up contacts with customers on for referral purchases and maintain the customer relationship.
- Providing systematic aftersales care to create the basis for future purchases.
- Ensure customer payments are received in time before delivery.
- Taking full responsibility of showroom duty on designated days & weekend rotations.

Personal attributes
- Confident and confidence-inspiring
- Thinking and acting in networks
- Ability to communicate
- Emotional expressiveness
- Punctual
- Team player
- Focus on results
- Self-assurance
- Commitment to performance

**Salary**: ₹12,000.00 - ₹30,000.00 per month

**Benefits**:

- Internet

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