Global Care Companion, Urdu Speaking

1 day ago


Delhi Delhi, India Carrot Fertility Full time

**About Carrot**:
Carrot Fertility is the leading global fertility and family-building platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.

**The Role**:
We are looking for a compassionate and dedicated Care Companion to join our team. In this position you will be asked to use both English and Polish to assist members.

In this position, your main responsibility will be to provide outstanding customer service using your excellent communication and empathy skills. You will effectively address their questions and concerns, ensuring they receive the guidance they need. You will play a crucial role in shaping our members' experience, helping them navigate and achieve their family-forming goals.

By joining our service team as a Care Companion, you will contribute to Carrot's mission of inclusivity and accessibility in fertility and family-forming services, making a meaningful impact on the lives of individuals and couples.

**Shift: 12:30pm -4:30pm IST**

**The Team**:
The Care Companion team is composed of compassionate individuals with experience in the healthcare industry who have completed foundational training in reproductive health in addition to ongoing learning in the topics of adoption, fertility treatment, fertility preservation, donor assisted reproduction, gestational carrier arrangements, LGBTQ+ care and more.

The Care Companion team supports all legal paths to parenthood and works with members living in the US and 50+ countries (and growing) around the world.

**Minimum Qualifications**:

- 1-3 years of experience working in a direct customer service, healthcare, or client-facing role.
- Superior communication skills, both written and verbal
- Ability to empathetically support a diverse member population through all paths to parenthood
- Bachelor's Degree
- Bilingual in the following languages:
- English + Urdu

**Preferred Qualifications**:

- Previous call center experience and understanding of call center KPIs
- Experience working at a fast-growing tech company or digital health company
- Experience with Zendesk or similar CRM platforms
- Past experience in the family-forming space: fertility care, adoption, donor assisted reproduction, and/ or gestational carrier arrangements
- Other languages
- English + Polish
- English + Argentinian Spanish (+ Portuguese)
- English + Portuguese (+ Argentinian Spanish)
- English + German
- English + Traditional Chinese
- English + Bahasa Indonesia
- English + Vietnamese
- English + Arabic
- English + Dutch
- English + Greek

**Compensation**:
Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short
- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package.

**Why Carrot?**

Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.


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