Reservations Executive

7 months ago

Hyderabad, India Novotel Hyderabad Convention Centre Full time

**Prime Function**:
ü Plan the room reservations.

ü Ensure proper selling techniques and strategies are utilized to maximize room revenues.

ü Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.

ü Any matter which may effect the interests of
**ACCOR** should be brought to the attention of the Management.

**Key Responsibilities**:
**_ Sales & Marketing Planning_**

ü Plan & prepare forecasts on a timely basis for review.

ü Plan & prepare monthly reports, forecasts and other relevant reports.

ü Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.

**_ People Management_**

ü Provide effective support to the team to enable them to provide effective and efficient services.

ü Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

ü Ensure that the team has been trained for all safety provisions.

**_ Financial Management_**

ü Identify optimal, cost effective use of the resources and educate the team on the same.

ü Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.

ü Assist in the development of occupancy forecasts for the annual budget.

**_ Operational Management_**

ü Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.

ü Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability

ü Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.

ü Ensure calculative overbooking.

ü Give discounts and corporate rates, as per the company’s policy.

ü Supervise and delegate work to reservation assistants

ü Ensure that all reservations are recorded as per standard procedures.

ü Handle additional responsibilities as and when delegated by the Management.

**_ Managerial Qualities_**

ü
_Leadership skills that utilize persuasion and motivation to attain organizational_
- _
- goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;_

ü
_Ability to accept responsibility;_

ü
_Self confidence, motivation, drive and tenacity; _

ü
_Ability to enhance organizational performance;_

ü
_Ability to clearly delegate tasks and responsibilities;_

ü
_Ability to think strategically, inductively, and creatively;_

ü
_and the propensity to recognize and acknowledge other peoples’ ideas._

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