Customer Service- Counsellor

2 months ago


Koramangala Bengaluru Karnataka, India Credvent Full time

As a Customer Service Counsellor, you will be the voice of our company, providing exceptional support and guidance to our customers. Your primary responsibility will be to address inquiries, resolve issues, and deliver an outstanding customer experience through voice communication.
- Key Responsibilities:

- **Customer Interaction**: Handle incoming customer calls with professionalism and empathy, providing information, support, and solutions to inquiries.
- **Issue Resolution**: Identify customer issues and resolve them promptly, ensuring customer satisfaction and retention.
- **Product Knowledge**: Maintain a thorough understanding of our products and services to effectively assist customers and provide accurate information.
- **Documentation**: Accurately log customer interactions in the CRM system, tracking issues and resolutions for future reference.
- **Feedback Collection**: Gather customer feedback to identify areas for improvement and communicate insights to the management team.
- **Collaboration**: Work closely with other departments to ensure a seamless customer experience and facilitate resolution of complex issues.
- **Adherence to Policies**: Follow company policies and procedures to ensure compliance and maintain quality standards.

**NOTE: Should be fluent in any of the two languages ( Kannada/ Telugu/ Malayalam/ Tamil)**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹23,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Kannada (preferred)
- Telugu (preferred)
- Tamil (preferred)
- Malayalam (preferred)

Work Location: In person



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