Customer Service Executive
6 months ago
**Broad outline of the Role**
- The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
**Purpose - Broad objective of the role**
**Size and Scope of Role - No. of direct reports**
**Size and Scope of Role - Total team size**
**Minimum qualification & experience**
- Graduate with 0-4 years of experience
**Other knowledge/skills**
- Demonstration of problem-solving skills
- Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
- Knowledge of network, operation systems
**Key Responsibilities**
- Maintaining, administering, upgrading, and troubleshooting network tools and equipment
- Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
- Ensure SLA are achieved and work proactively to maintain the same.
- Conduct network security audits and scanning on a predetermined basis.
- Compile and track vulnerabilities over time for metrics purposes.
- Timely upgradation of all the tools used and their related documents like SOPs etc.
**Technical Competencies**
**Knowledge / Skills**
**Job Segment**:Network Security, Technical Support, Network, Security, Operations, Technology, Customer Service
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