Customer Service Executive
4 days ago
**Job Description: Customer Service Executive (Insurance Domain)**
**Position**: Customer Service Executive
**Industry**: Insurance
**Location**: Chennai
**Employment Type**: Full-Time
**Experience Required**: 1-3 Years
**Job Summary**:
**Key Responsibilities**:
- Assist customers with policy-related queries, such as policy issuance, renewals, premium payments, and endorsements.
- Provide guidance on the claims process, ensuring timely updates and resolution of customer complaints.
- Maintain accurate records of customer interactions and transactions in the system.
- Resolve customer concerns promptly, professionally, and efficiently.
- Follow up with customers to ensure satisfaction and offer additional services where needed.
- Collaborate with internal departments like underwriting, claims, and sales to address customer needs.
- Stay updated on insurance products, industry trends, and compliance guidelines.
**Required Skills and Qualifications**:
- **Experience**: 1-3 years in customer service, preferably in the insurance or financial services sector.
- **Skills**:
- Strong communication and interpersonal skills.
- Proficiency in MS Office tools and CRM software.
- Problem-solving and conflict resolution abilities.
- Ability to handle customer inquiries with patience and professionalism.
- **Language Proficiency**: Fluent in Tamil, English Preferable hindi
**Key Attributes**:
- Customer-centric approach
- Strong organizational and time management skills
- Ability to multitask and work under pressure
- Attention to detail and accuracy
**How to Apply**:
**Job Types**: Full-time, Permanent
Pay: Up to ₹400,000.00 per year
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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