Transportation Representative Noc Ib
3 weeks ago
Job Description for L2 associates
Overview
The L2 associate acts as the primary interface between Amazon and our seller partners, so to our seller partners
- you ARE Amazon. L2 Associates are expected to identify seller concerns and work on troubleshooting seller issues and provide process improvement suggestions.
Summary of Responsibilities
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements
*Logistics background and Experience in similar role
- Proficient in Excel
-
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