Author Support Executive

3 weeks ago


Remote, India Notion Press Full time

**About us**:
Notion Press is India’s largest book publishing platform with over 60,000 books published and sold in 150+ countries. We are a 10-year-old platform and currently publish a new book every 30 minutes. Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is to democratize publishing and help writers to publish and sell their books directly to readers around the world. We are a 100+ strong team currently operating in India, looking to expand to South-East Asia, Europe and North America.

Seeking a self-driven, well-organized individual to join our Publishing Management team to help assist Notion Press' published authors with post-publishing queries and concerns

**In this role you will**:

- Liaise with authors who have published their books with us
- Provide appropriate resolution for all queries that are raised by the author
- Ensure all the concerns of the author are addressed
- Close all tickets with the stipulated SLA's
- Work closely with all the internal teams
- Analyse author query patterns and provide recommendations to the leadership team
- Maintain a high customer satisfaction rating and net promoter score.
- 1 - 2 years of experience in Customer-facing roles
- Strong Communication skills with strong command over the English language. A second language is a plus.
- Highly self-motivated and ambitious in achieving goals.
- Ability to meet both Daily and Monthly Targets
- Should possess the skill to work both in a team and also perform independently.
- Empathy for authors who need help
- General awareness of best practices on quality standards and industry trends in the publishing industry
- Last but not least; must have a competitive streak

**Sound like a fit? We can't wait to hear from you.**

**BENEFITS**:

- Our benefits package includes the best of what leading organizations provide, such as:

- Work from Anywhere - We are a Remote+ organization that encourages you to work from anywhere in the world without having to congregate at a designated office ever
- A flat and transparent culture and chance to work with the leadership team of a high-growth startup
- Best learning and development opportunities, a chance to have a big impact in a hyper-growth setup
- The possibility of having a huge societal impact - we help writers fulfil their dreams and our books reach hundreds of thousands of readers across the world

Other Benefits - Employee Stock Options, Paid Time Off for Annual Vacations, Healthcare Insurance, Access to Co-Working Space across India and Telecom Reimbursement

**DIVERSITY AND INCLUSION**: Notion Press is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As of January 2021, we have achieved our ‘Gender diversity' goals. Women comprise fifty percent of our workforce.

**PLEASE NOTE: In case you're not able to upload your resume from Google Drive, please upload directly from your local storage (phone or computer).



  • Remote, India Tier5 Full time

    **Reports To**: The Customer Support Executive(CSE) will report to Team Leader / Group Leader. **Job Overview**: Customer Support Executives are the face of the organization. The better way they will provide support to our end user, the better retention of clients will be there. Which is why it’s a valuable position in the organization. Customers can face...


  • Remote, India AM2PM Support Private Limited Full time

    **JOBPROFILE: CUSTOMER CARE EXECUTIVE** **Location: Remote** **Salary**: 15000-20000 per month **Qualifications**: High School Diploma or equivalent Excellent communication skills **Fluency in English ,Hindi and Tamil languages.** Friendly attitude and good customer service skills Proficiency in computer programs and technology Knowledge of customer...


  • Remote, India V5 Global Services Pvt Ltd Full time

    Designation - Customer Support Executive Mode - Full Time (Work From Home) Qualification - 12th Pass Must have 1 year of experience in Customer Support. Must have Good Communication Skills in English. **Job Types**: Full-time, Permanent Pay: ₹13,000.00 - ₹17,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass)...


  • Remote, India AM2PM Support Private Limited Full time

    **JOBPROFILE: CUSTOMER CARE EXECUTIVE** **Location: Remote** **Salary: 15000-20000 per month** **Qualifications**: High School Diploma or equivalent Excellent communication skills Fluency in English and Hindi any other language(optional) Friendly attitude and good customer service skills Proficiency in computer programs and technology Knowledge of...


  • Remote, India AM2PM Support Private Limited Full time

    **JOB PROFILE-** **CUSTOMER SALES EXECUTIVE** **Location:Remote** **Salary-18000-22000** **Language Knows-English & Hindi** **Qualifications**: High School Diploma or equivalent Excellent communication skills Fluency in English and Hindi any other language (optional) Friendly attitude and good customer service skills Proficiency in computer programs...


  • Remote, India Brevistay Hospitality Pvt Ltd Full time

    **Brevistay is looking for a motivated and experienced Customer Support Executive to join our customer support department. The person will be responsible for driving superior customer support to customers through policies, procedures, and the setting of goals. You will be up-to-date on industry products and trends, and train staff...


  • Remote, India Maan Source Full time

    **Central Ops Support Executive** The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires...


  • Remote, India MANAH Wellness Full time

    **JOB DESCRIPTION** **CANDIDATES FROM PUNE ARE PREFERRED** Job Title**:Customer Care Executive** Company: Manah Wellness **Role & Responsibilities**: - Handling customer inquiries: The Customer Care Executive is responsible for answering customer inquiries related to product information, pricing, and any other queries related to clients wellbeing. -...


  • Remote, India Bacancy Full time

    Bacancy is an Agile-based offshore web Development Company providing excellent service and solutions with a presence in India, the USA, Australia, and Canada. We have currently got a strength of 950+ Employees. We specialize in software product development and have successfully executed numerous projects in software development, Web Design & Development,...


  • Remote, India Panorama Full time

    PANORAMA RESOURCES/TECHNOLOGIES is hiring for below mentioned position: - 1.Customer Support Executive Experience - 2-5 years Location - Remote No. of position - 2 Immediate joiners must apply. **Benefits**: - Leave encashment - Paid sick time - Paid time off Schedule: - Monday to Friday Work Location: Remote


  • Remote, India Verteil Technologies Full time

    Non Engineering Posted on May 23, 2024 - Hybrid-India*** Minimum Required Experience : 3 years Full Time **Skills**: - Audit - investor handling - foreign collaboration - Compliance - Description Verteil Technologies is at the forefront of revolutionizing the traditional airline distribution landscape with its innovative direct connect distribution...


  • Remote, India Futwork Full time

    Job Description for Inbound Customer support Service Job Title - Customer Support Service Reports To - Team Leader Skills Required - TeleCaller / Customer support / Inbound Calling **Roles and Responsibilities -** - Provide resolution and wrap up the call. - Respond quickly on the calls that you will receive - Keep updated with the product Knowledge -...


  • Remote, India Amber Internet solutions Full time

    Sales and Support **Customer Support Intern (Remote)**: - Remote | Internship- If you are passionate about making international mobility and living, seamless and accessible, then We're looking Customer Support Interns who can assist us in proving our customers with resolutions and resolve their queries. **Responsibilities**: - Identify and assess...


  • Remote, India Brevistay Hospitality Pvt Ltd Full time

    **Brevistay is looking for a motivated and experienced Customer Support Executive to join our customer support department. The person will be responsible for driving superior customer support to customers through policies, procedures, and the setting of goals. You will be up-to-date on industry products and trends, and train staff...

  • SEO Executive

    1 week ago


    Remote, India WebReak Global Full time

    **Position Overview**: **Key Responsibilities**: - Conduct comprehensive keyword research to guide content creation and website optimization. - Optimize on-page elements including meta tags, headers, URLs, and content for targeted keywords. - Develop and implement effective link-building strategies to improve domain authority and organic rankings. - Perform...


  • Remote, India Amber Internet solutions Full time

    Sales and Support **Customer Support Intern (Pune-Hybrid)**: - Remote | Internship- If you are passionate about making international mobility and living, seamless and accessible, then We're looking Customer Support Interns who can assist us in proving our customers with resolutions and resolve their queries. **Responsibilities**: - Identify and assess...

  • IT Support

    1 week ago


    Remote, India AnywhereWorks Full time

    **About Us**: FULL Creative is a Portland-based product company with offices in India (Chennai), the United Kingdom (Edinburgh) and Canada (Toronto). In the US, UK and Canada, we go by the name AnywhereWorks. We are on a mission, to create a world that empowers people to work Anywhere. FULL Creative brings together engineers, artists, analysts, product...

  • SEO Executive

    1 month ago


    Remote, India Kiwi Sales Full time

    Job Title: SEO Executive Job Summary: As an SEO Executive, you will play a key role in optimizing our online content for search engines and implementing strategies to improve our website's visibility and organic search rankings. You will work closely with cross-functional teams to enhance our online presence, drive organic traffic, and contribute to the...


  • Remote, India Webmilez Infotech Private Limited Full time

    **Job** **Description** Ciferon is a simplest restaurant POS and management software that works online and offline both, integrated with leading platforms which provide the easy operations like: Billing, Inventory, accounting, Reports, online orders and many more. Hence, the major part is customer support. So we are looking for the support executive, who is...


  • Remote, India Capital Street fx Full time

    CSFX (broking) is an international broking and advisory services firm, that provides retail stock broking facilities. Capital Street Intermarkets Limited is a Global Business Company (GBC1) incorporated and regulated by the Financial Services Commission, Mauritius. Capital Street Intermarkets Limited is fully licensed and regulated by the FSC Mauritius as a...