Patient Care Co-ordinator

4 weeks ago


Karol Bagh Delhi Delhi, India MCURA MOBILE HEALTH PRIVATE LIMITED Full time

**WALK-IN INTERVIEW FOR FRESHERS AND EXPERIENCE CANDIDATES FOR PART TIME OPPORTUNITY IN ONE OF THE MOST PRESTIGIOUS HOSPITALS IN DELHI.**
- **Walk-In Interview Details**:_
- **mCURA Mobile Health Pvt. Ltd.**_
- **401. Tower-B. 4th Floor. Millennium Plaza. Gurugram.**_
- **Near Millennium Metro Station.**_
- **Timings - Monday to Friday 11:00 am to 4:00 pm**_
- **THIS POSITION IS ONLY FOR FEMALE CANDIDATES.**_

**Patient Customer Care Executive**

The Patient Customer Care Executive plays a crucial role in ensuring a positive and supportive experience for patients seeking assistance with healthcare-related inquiries. This position involves effective communication, empathy, and problem-solving skills to address patient concerns and provide information about services. The Patient Customer Care Executive serves as a bridge between the organization and patients, contributing to overall patient satisfaction and loyalty.

**Department: Customer Service**

**Key Responsibilities**:

- Patient Communication:
Ø Demonstrate empathy and understanding when interacting with patients, addressing their concerns with patience and courtesy.
- Information Provision:
Ø Provide accurate and detailed information about healthcare services, appointment scheduling, billing inquiries, and other relevant topics.

Ø Ensure patients are well-informed about their treatment plans, prescriptions, and any necessary follow-up procedures.
- Problem Resolution:
Ø Investigate and resolve patient complaints, issues, or disputes in a timely and effective manner.

Ø Collaborate with internal departments to facilitate swift resolution and prevent recurring problems.
- Appointment Scheduling:
Ø Assist patients in scheduling, rescheduling, or cancelling appointments as needed.

Ø Coordinate with medical staff and other departments to optimize appointment availability.
- Insurance Assistance:
Ø Guide patients through the insurance process, including verification, pre-authorization, and billing inquiries.

Ø Work closely with the billing department to address any insurance-related issues.
- Documentation:
Ø Maintain accurate and up-to-date records of patient interactions and transactions in the customer relationship management (CRM) system.

Ø Ensure compliance with privacy regulations and organizational policies.
- Collaboration:
Ø Collaborate with healthcare professionals, administrative staff, and other departments to enhance the overall patient experience.

Ø Participate in regular team meetings to discuss challenges, share insights, and contribute to process improvement.

**Qualifications and Skills**:

- 10+2 / Any Graduate / Diploma Holders.
- Freshers / Previous experience in customer service in any industry
- Good communication and interpersonal skills.
- Empathetic and patient-oriented approach.
- problem-solving and decision-making abilities.
- Proficient in using customer relationship management (CRM) software.

**Working Conditions**:

- Office-based environment with regular computer use and phone communication.
- May require occasional evening or weekend shifts based on organizational needs.

**Shift Timing**:
**Compensation and Benefits**:
**5,500 for single (6 hours) shift. Additional Payout for Increased working Hours per shift.**

**Job Types**: Full-time, Part-time, Fresher, Internship

Contract length: 12 months

Pay: From ₹5,500.00 per month

Expected hours: 36 per week

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Evening shift
- Morning shift

**Experience**:

- FRESHERS

WE ARE HIRING ONLY FEMALE CANDIDATES

Work Location: In person

**Job Types**: Full-time, Part-time, Fresher, Internship
Contract length: 12 months

Pay: ₹5,500.00 - ₹11,000.00 per month

Expected hours: 36 per week

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Evening shift
- Morning shift

Supplemental Pay:

- Overtime pay

Work Location: In person



  • Delhi, Delhi, India Mantra Care Full time

    Being a patient counselor for an eye hospital can be a fulfilling and impactful role. You would play a vital part in guiding patients through their eye care journey, offering support, information, and reassurance every step of the way. Here are some thoughts on what this role entails and its significance: - **Empathy and Support**: As a patient counselor,...

  • Patient Coordinator

    6 months ago


    Delhi, Delhi, India HCAH Full time

    Roles: - Visit Dermatologists clinics - Coordinate with HCPs and patients of middle class and higher middle class. Doctor onboarding as a part of the program - care co-ordinator with the medical rep - Good communication skills and affluent. - The client will provide a briefing and Introduction as per the standard script - Patient Onboarding - Adhere to...


  • Delhi, Delhi, India WE CARE HEALTH SERVICES Full time

    Patient Care Coordinator Walk in Interviews Walk -in - Interview time - Monday to Friday : 02:00 PM- 05:00 PM Job Openings For Patient Care Coordinator In West Patel Nagar, New Delhi Employment Type - Full Time **Good to have skills**: Back Office, Patient Coordinator, Travel Arrangements, Microsoft Office 1. Should have good knowledge of excel 2....


  • Delhi, Delhi, India WE CARE HEALTH SERVICES Full time

    Patient Care Coordinator Walk in Interviews Walk -in - Interview time - Monday to Friday : 02:00 PM- 05:00 PM Job Openings For Patient Care Coordinator In West Patel Nagar, New Delhi Employment Type - Full Time **Good to have skills**: Back Office, Patient Coordinator, Travel Arrangements, Microsoft Office 1. Should have good knowledge of excel 2....


  • Delhi, Delhi, India WE CARE HEALTH SERVICES Full time

    Patient Care Coordinator Walk in Interviews Walk -in - Interview time - Monday to Friday : 02:00 PM- 05:00 PM Job Openings For Patient Care Coordinator In West Patel Nagar, New Delhi Employment Type - Full Time **Good to have skills**: Back Office, Patient Coordinator, Travel Arrangements, Microsoft Office 1. Should have good knowledge of excel 2....


  • Delhi, Delhi, India WE CARE HEALTH SERVICES Full time

    Patient Care Coordinator Walk in Interviews Walk -in - Interview time - Monday to Friday : 02:00 PM- 05:00 PM Job Openings For Patient Care Coordinator In West Patel Nagar, New Delhi Employment Type - Full Time **Good to have skills**: Back Office, Patient Coordinator, Travel Arrangements, Microsoft Office 1. Should have good knowledge of excel 2....


  • Delhi, Delhi, India WE CARE HEALTH SERVICES Full time

    Patient Care Coordinator Walk in Interviews Walk -in - Interview time - Monday to Friday : 02:00 PM- 05:00 PM Job Openings For Patient Care Coordinator In West Patel Nagar, New Delhi Employment Type - Full Time **Good to have skills**: Back Office, Patient Coordinator, Travel Arrangements, Microsoft Office 1. Should have good knowledge of excel 2....

  • Patient Care

    6 months ago


    Delhi, Delhi, India Mantra Care Full time

    **Job description** - Monitor patients and take vital signs and records this information on a medical chart - Assists patients who need help walking or standing - Communicates patient’s needs to nurses and doctors - Feeds healthy diet to patients - Aids patients in using the required medical devices and equipment for their specific condition - Administer...


  • Delhi, Delhi, India INT Fertility Centre pvt ltd Full time

    **About the company**: Risaa IVF is a network of 10 IVF clinics located in India, Nepal, and Bangladesh, with its headquarters in New Delhi. Risaa IVF is backed by India’s leading IVF specialist Dr. Rita Bakshi, along with a dedicated team committed to providing a warm and understanding environment as you seek fertility diagnosis and treatment. Established...


  • Delhi, Delhi, India Risaa IVF Full time

    **About the company**: Risaa IVF is a network of 10 IVF clinics located in India, Nepal, and Bangladesh, with its headquarters in New Delhi. Risaa IVF is backed by India’s leading IVF specialist Dr. Rita Bakshi, along with a dedicated team committed to providing a warm and understanding environment as you seek fertility diagnosis and treatment. Established...

  • Patient Counselor

    5 months ago


    Delhi, Delhi, India Mantra Care Full time

    **Job Summary**: **Responsibilities**: **Patient Consultation**: Conduct detailed consultations with patients to understand their eye health concerns and provide information on available treatment options. Explain complex eye-related procedures and surgeries in a clear and understandable manner. Address patient queries and concerns, ensuring they feel...


  • Greater Kailash I, Delhi, Delhi, India Oncare Cancer Hospital Full time

    **Key Responsibilities**: **Patient Care Coordination**: - Serve as the liaison between patients, medical staff, and hospital departments to facilitate coordinated care. - Educate patients and families about hospital services, and available resources. - Ensure smooth transitions for patients during hospital admission, discharge - Schedule patient...


  • Delhi, Delhi, India Mantra Care Full time

    **Job description** - Monitor patients and take vital signs and records this information on a medical chart - Assists patients who need help walking or standing - Communicates patient’s needs to nurses and doctors - Feeds healthy diet to patients - Aids patients in using the required medical devices and equipment for their specific condition - Administer...

  • Patient Counsellor

    4 weeks ago


    Delhi, Delhi, India Mantra Care Full time

    **Job description** Being a patient counselor for an eye hospital can be a fulfilling and impactful role. You would play a vital part in guiding patients through their eye care journey, offering support, information, and reassurance every step of the way. Here are some thoughts on what this role entails and its significance: - **Empathy and Support**: As a...


  • Delhi, Delhi, India Heaps Health Solutions India Full time

    **Job description** **Job Title**: **Health Coach** **Location**: Delhi NCR **About Us**: HEAPS is one of the fastest-growing health tech start-ups in India today. With over 5 million patient interactions to date, HEAPS is revolutionizing how insurers, doctors, and patients experience healthcare. Our AI-driven, end-to-end care management platform...

  • Patient Counselor

    6 months ago


    Paschim Vihar, Delhi, Delhi, India Mantra Care Full time

    **Responsibilities**: - Conduct one-on-one counseling sessions with patients to assess their emotional, psychological, social needs and assisting throughout the procedure. - Explain complex eye-related procedures and surgeries in a clear and understandable manner. - Offer psychoeducation on coping strategies, stress management techniques, and healthy...

  • Patient Care Assistant

    6 months ago


    Delhi, Delhi, India MEDICO HIRE Full time

    Roles and Responsibilities: Clinical - Maintain professional standards of competence in line with current best nursing practices. - Ensure that all care needs for each patient are met in accordance with the care plan. - Ensure that all patient care is delivered in accordance with company documented clinical standards. - Accurately record all relevant...


  • Delhi, Delhi, India MEDRABBITS Full time

    Role: Care Coordinator* *Responsibilities:* - Facilitate seamless patient logistics from the airport to the hotel/hospital in collaboration with the hospital's SPOC. - Manage flight, car, and hotel bookings for patients and their families, including visa arrangements through the travel desk. - Coordinate with the hospital for patient consultations,...


  • South Delhi, Delhi, Delhi, India Edunext Technologies Pvt Ltd Full time

    Responsibilities: Patient Support: Serve as a primary point of contact for cancer patients and their families, offering emotional support, answering questions, and providing guidance. Coordinate appointments, consultations, tests, and treatment schedules to ensure efficient and timely care delivery. Act as a liaison between patients, medical staff, and...


  • Delhi, Delhi, India Mantra Care Full time

    The Patient Counselor for Eye Hospital will be responsible for providing support and counseling to patients and their families during their visit to the hospital. The counselor will be responsible for ensuring that patients are well-informed about their conditions, treatment options, and recovery process. Additionally, they will be responsible for managing...