Mis Executive
7 months ago
Location: Vashi
Roles & Responsibilities:
- Develop and maintain daily, weekly, and monthly operational analysis as it relates to volume, efficiency, cycle time.
- Report on operational metrics, conduct data and analysis, and present summary of findings in a clear, concise, convincing, and actionable format.
- Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed.
- Generate and distribute reports in accurate and timely manner.
- Develops MIS documentation to allow for smooth operations and easy system maintenance.
- Provide recommendations to update current MIS to improve reporting efficiency and consistency.
- Perform data analysis for generating reports on periodic basis.
- Provide strong reporting and analytical information support to management team.
- Analyze current business processes and make recommendations for improvements.
- Maintain thorough understanding of data and information resources.
Skills Required:
- Graduate from any faculty.
- Analytical experience required.
- Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations.
- Ability to handle multiple projects simultaneously.
- 1-3 years of experience in the BPO industry preferred.
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