Customer Support Executive

3 weeks ago

Bengaluru, India Crediwatch Full time

**Crediwatch** is the place for you

You will be exposed to work on every level of the stack in a highly agile, fast-paced, fast growing, start-up FinTech environment while ensuring
**Breakthrough Simplicity** in innovation and
**Diving Deep** to arrive at a solution-based approach to problem-solving and idea creation.

The environment at Crediwatch is vibrant and innovative You will learn and regularly interact with peers who are the best at what they do and will motivate you to be the best version of yourself, technically and professionally.

**Responsibilities**:

- Develop a deep knowledge of Crediwatch’s products.
- Manage customer support level 1 & level 2
- Manage and ensure the highest level of service for our customers through monitoring of day-to-day support teamwork activities.
- Act as a first level escalation point of contact for customer issues; effectively engage other internal teams to meet customer expectations
- Work closely with tech support engineers, Business Development, members of the engineering team and Support Head for faster resolution of client tickets and ensure customer satisfaction.
- Document existing & new procedures
- Prepare analytical reports, SLA reports and work with Support Head to close any gaps that exist to improve customer experience.
- Set-up, manage, and improve standards and procedures within the team.
- Review daily priorities and take appropriate action to ensure results are achieved.
- Overseeing the customer service process.
- Planning the training and standardization of service delivery.
- Liaison with the internal functions including sales, product management, engineering, services, and other functions.
- Set clear objectives, evaluate progress, and instil a high-performance culture with focus on teamwork, service excellence, and ownership for resolving customer issues.

**Requirements**:

- A bachelor’s degree in administration or a related field.
- A minimum of 1 year experience preferred
- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

**Who We Are**
- We build innovative technology everyday
- Crediwatch is a ‘Data Insights-as-a-service’ company that provides lenders, businesses with actionable credit intelligence on private entities they need to improve trust and increase their lending and trading activity. Crediwatch does this with no human intervention by deploying the latest practical AI and technology tools that provide the most reliable comprehensive real-time inputs.
- Each day at Crediwatch is about striving for transparent insights, analysis, and accurate results. If this aligns with your interests and aspirations, we have interesting positions for you.

**You Will Enjoy**
- Our start-up environment - fun, casual, informal, family & pet-friendly Ours is a highly energized playground where brilliant minds come together to make bold, impactful decisions every day Needless to say, we have excellent filter coffee, health drinks round the clock, lunch buffets, PS4, and Foosball breaks, and a stocked kitchen. We play to win and have fun doing it We work to engage your brain by organizing brilliant TechTalks by industry leaders and frequent high-on-energy hackathons and engage your crazy fun side at our well-planned retreats. We are a highly eco-conscious team and we encourage and support our team’s physical & mental wellbeing.

All these and a great set of people to work with - We Are Crediwatch

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