Member Support Representative
6 months ago
**Job Title: Member Support Executive**
**Company**: Mayuri Ramdasi Hearing and Speech Solutions Private Limited - ARULA for Autism
**Location**: Vashi, Navi Mumbai
**Job Type**: Full-time
ARULA for Autism, a division of Mayuri Ramdasi Hearing and Speech Solutions Private Limited, is seeking a proficient Member Support Executive to join our team. This role involves providing dedicated support to our members and ensuring their needs are met effectively.
**Responsibilities**:
- Act as a primary point of contact for members, addressing inquiries and concerns promptly and professionally via various communication channels.
- Assist in resolving member issues, providing accurate information, and ensuring a high level of satisfaction.
- Maintain detailed records of interactions with members using CRM software (preferred) and manage member databases efficiently.
- Utilize advanced Excel skills to organize and analyze member-related data for reporting purposes.
- Collaborate with internal teams to escalate and resolve complex member queries.
- Contribute to the improvement of support processes by offering insights and suggestions for enhancement.
**Requirements**:
- Fluency in English, Hindi, and at least one additional Indian language.
- Availability to work a 9-hour shift, Monday to Saturday.
- Proficiency in advanced Excel functions.
- Familiarity with CRM software preferred.
- Minimum 2 years of prior work experience in a similar role.
- Age bracket: 25 to 35.
**Qualifications and Skills**:
- Exceptional communication skills in English, Hindi, and another Indian language.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to multitask and work efficiently in a fast-paced environment.
- Detail-oriented with excellent organizational skills.
- Prior experience in a customer support or member services role is advantageous.
**Benefits**:
- Competitive salary package
- Opportunities for professional growth and development
- Inclusive and supportive work environment
- Paid sick leave
- Paid casual leaves
- Performance-linked incentives
Mayuri Ramdasi Hearing and Speech Solutions Private Limited is an equal opportunity employer committed to diversity and inclusion in the workplace.
**Job Types**: Full-time, Permanent
**Salary**: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Paid sick time
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 3 years (required)
**Language**:
- Eng (preferred)
Ability to Commute:
- Thane, Maharashtra (required)
Ability to Relocate:
- Thane, Maharashtra: Relocate before starting work (required)
**Speak with the employer**
+91 9324279230
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