Guest Relation Executive

2 months ago

Puducherry, India RKN BEACH RESORT Full time

Have to welcome the guests when arrives at hotel and need to give a memorbale fond farewell to the guest during check-out
- Evaluate arrival lists to welcome and greet guests
- Supervise any VIP guest arrival and departure
- Address to VIP or VVIP and answer their queries
- Acknowledge rapidly, well-organized, and efficiently to guest concerns helping them during the check-in procedure.
- Identify details regarding amenities and other pertinent information for arriving guests
- Make ready greeting or welcome folders with collateral
- Produce information regarding amenities, upgrade service, venues, and local area
- Anticipating the guest needs and demand, building good relationships with them
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Maintaining and documenting all the information in the logbook on a daily basis
- Shield compliance as per the health and quality standards
- Analogize and multitasking task in the busy period
- Should have detailed statistics of the hotel
- Should have a proper update about arrivals and requirement of rooms
- Need to have a proper update of daily occupancy report
- Giving top quality service to the guest as per hotel SOP.
- Helping guest with the information local area town attraction and activities
- If any VIP arrival, prior need to complete the registration procedure
- Taking care of guest complaints and concerns in a systematic, well organized, and timely manner.
- Maintaining the detailed information of room rates, offers, current promotions, upgrade, and packages
- Documenting all the guest folios in a systematic way and keeping necessary updates of guest likes and dislikes to the relevant fields on the profile.
- Need to have good coordination with housekeeping department for clearing arrivals rooms
- Need to assist and help reception by collecting guest feedback during check-out
- Maintaining the guest lockers for safe custody
- Need to handover proper update to the next shift
- Ability to handle and take care of all guests needs and expectation without unfairness, partiality, favoritism, and preconception
- Following the rules and regulation of the hotel in a proper manner
- Should have good communication and listening skills and must have fluency in the English language both written and oral
- Should have good management skills and proper attention to detail
- Must have a confident and positive approach as well as pleasant personality which is crucial
- Must be flexible for all the shifts - morning, afternoon, evenings and if required night shift also
- Professional appearance, well dressed, properly groomed and well presented
- Pleasant, ardent, passionate, self-motivated and able to work without any pressure
- Obedient, sharped eye, alert, detail-oriented and perceptive
- Capability to understand convey and take out oral and written order and seek clarification when required
- Should have a strong interpersonal, communication listening and organizational quality
- Make sure to provide unmarked, exclusive, professional, flawless and top quality guest service experiences
- Surveying guest feedback and giving planned direction to continuously enhance overall ranking
- Layout upscale guest service experiences for the guest during their stay
- Politely addressing the guest’s requests i.e. room service or housekeeping service.
- Actively attending the guest complaint and resolving in an efficient manner
- Have to make sure all the elderly, children, disabled or handicapped guest, and VIPs, are given personalized services
- Coordinating and managing proper convey and communication between guests and staff
- Coordinate with housekeeping team and in-room dining team for providing excellent service for a comfortable guest experience
- Surveying customer feedback from hotel guestbook, online reviews and finding out ways to improve the overall ranking
- Suggesting guest local tourist spots, helping them with a good place to dine, sight-seeing and shopping
- Maintaining good relationships with the hotel regular guest
- When required need to execute basic cashier task
- Need to make sure that all the arrivals and departure are taken care and handled smoothly without any delay, hindrance or confusion
- Must have good knowledge of guest service, always be focused and have to be a good team player
- Must have good capability to correlate, show sympathy and maintain good relations between the hotel guests and colleagues

**Job Types**: Full-time, Permanent

**Salary**: ₹11,284.09 - ₹24,905.76 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 2 years (preferred)

Ability to Commute:

- Pondicherry, Puducherry (required)

Ability to Relocate:

- Pondicherry, Puducherry: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 7867003343

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