Customer Care Executive
2 months ago
Post: customer care executive
**Salary**:13000
Education: Graduation
Experience: min 1 year Freshers can also apply
Gender: Female
**Duties & responsibilities**:
As a Customer Care Executive at our online food mess app startup, you will be responsible for providing exceptional customer support and handling customer inquiries to ensure a positive experience for every user of our platform. Your primary tasks and responsibilities will include:
1. Customer Support:
- Provide accurate information about our services, menu items, order status, delivery timings, and payment methods to assist customers effectively.
2. Problem Resolution:
Investigate and resolve customer complaints and issues, striving for first-contact resolution whenever possible.
Collaborate with internal teams to escalate and resolve complex customer problems, ensuring timely and satisfactory resolutions.
3. Order Assistance:
Assist customers with placing, modifying, or canceling orders on the platform.
Guide customers through the ordering process, troubleshoot technical issues, and address any difficulties they may encounter.
4. Technical Support:
- Provide basic technical support to record, and maintain customer data,
5. Product Knowledge:
- Stay up-to-date with the latest offerings, menu updates, promotions, and features of our platform to provide accurate information to customers.
6. Customer Feedback:
- Gather and document customer feedback, suggestions, and complaints, and communicate insights to the relevant teams to drive continuous improvement.
Room for professional growth and development.
- Flexible work arrangements and a positive work-life balance.
**Qualifications and Skills**:
- Diploma or Bachelor's degree Is required.
- Freshers can also apply
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a proactive attitude.
- Proficiency in using customer support software and tools.
- Familiarity with online ordering platforms and mobile apps.
- Ability to handle multiple tasks simultaneously and manage time effectively.
- Empathetic and patient demeanor when dealing with customer concerns.
- Flexibility to work in shifts, including evenings and weekends.
- Attention to detail and accuracy in maintaining records and documentation.
**Benefits**:
- Competitive salary
- Opportunity to work in a fast-paced startup environment
- Ongoing training and professional development opportunities.
- Collaborative and supportive team culture.
- Potential for career growth and advancement.
To apply, please submit your resume and a cover letter detailing your relevant experience and explaining why you are a great fit for this position.
**Job Types**: Full-time, Fresher
**Salary**: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (required)
-
Customer Care Executive
1 week ago
Ernakulam, India Bethelsoft Technologies Full timeLeading Web solutions and Digital Marketing firm at cochin looking for customer care executive to handle customer queries and feedback effectively. Additional Task will be assist to generate sales lead. Expereince: Minimum 1 year as Customer care executive with digital marketing or It company **Salary**: depends on skill and experience **Salary**:...
-
Customer Care Executive
6 days ago
Ernakulam, India Oberon Mall Full timeAs a customer care executive, your main responsibility is to ensure that customers have a positive shopping experience and that their needs are met. Your specific job responsibilities may include: - 1. Maintain good phone aticates while answering calls and provide information sort by the customer. 2. Provide information on various sales promotions, events...
-
Customer Care Executive
1 month ago
Ernakulam, India Excalibre-The Placement People Full timePavan Cycles and Motors Designation: Customer care Executive **Salary**: 15,000-20,000 Location: Kathrikadadavu, Ernakulam Time: 10 AM -8PM Accomodation Provided Freshers or Experinced **Salary**: ₹15,000.00 - ₹20,000.00 per month **Education**: - Bachelor's (preferred) **Speak with the employer** +91 7593053017 Application Deadline:...
-
Customer Care Executive
2 months ago
Ernakulam, India mihy service Full timeDesignation: Customer Care Executive Location: Eranakulam Gender: Female Qualification: +2 pass / any degree/ 3 year diploma Experience: Freshers/ Experienced **Salary**: 12000-15000+Incentives **Salary**: ₹12,000.00 - ₹15,000.00 per month Schedule: - Day shift - Morning shift Supplemental pay types: - Commission pay Ability to Relocate: -...
-
Customer Care Executive
15 hours ago
Ernakulam, India MICROTECH HR SOLUTIONS Full timeWe are hiring Customer care executives/Telecalling Executives for our Client. **Industry**: Health & Motor Insurance / Insurance Broking Graduation / Post Graduation & 0 - 1 years of Tele Calling or Marketing experience in Banking, Financial Services and Insurance Industry preferred. Fresher’s are also welcome if they are passionate about exceptional...
-
Customer Care Executive Tamil
15 hours ago
Ernakulam, India Hygiene Fresh Full timeWe are looking for energetic and talented customer care executive for our company. **Responsibilities**: - Deal with prospective customers - communicates with customers - fluent in Tamil **Salary**: ₹10,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental pay types: - Performance...
-
Customer Care Executive
1 month ago
Ernakulam, India Alchemist Training&Placement Solutions Pvt.Ltd Full timeWe are looking for an experianced customer care executive with good communication skill. **Salary**: ₹12,000.00 - ₹15,000.00 per month Schedule: - Morning shift **Speak with the employer** +91-XXXXXXXXXX
-
Customer Care Executive
1 month ago
Ernakulam, India Hyfurn India Pvt Ltd Full timeTo take care of the Customer care department for the company Understand the customer requirements Answer the queries of customers where ever necessary Make the documentations for customer requirements and standard Follow the escallation matrix for the speedy disposal of customer requirements. Co ordinate with other departments for helping the customer...
-
Customer Care Executive Telugu
15 hours ago
Ernakulam, India Hygiene Fresh Full timewe are looking for energetic and talented Telugu customer care executive for our company. **Responsibilities**: - Deal with prospective Customers - Communicates with Customers - Fluent in Telugu **Salary**: ₹10,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental pay types: - Performance...
-
Customer Care Executive
1 month ago
Ernakulam, India Dynamed health care Full time1. Handles incoming and outgoing calls 2. Respond to customer queries in a polite, friendly, and professional manner. 3. Take ownership of all cases until a satisfactory solution is reached. 4. Adhere and follow on agreed KPI/Targets 5. Proper escalation process should be followed in all complex cases where the Associate may need to escalate the issue...
-
Customer Care Executive
2 months ago
Ernakulam, India Blossom Inners Pvt Ltd Full timeProvide accurate information about products, services, and company policies. - Address and resolve customer issues and complaints effectively. - Process customer orders, modifications, and cancellations. - Coordinate with other departments to ensure timely order fulfillment. - Keep customers informed about the status of their orders. - Identify and escalate...
-
Required Customer Care Executive
1 month ago
Ernakulam, India Ente Naadu MSCS Full timeRequired Customer Care Executive for a financial Institution based at Kothamangalam. Females preferred with 1 or 2 years experience in Deposit mobilisation. **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift Supplemental pay types: - Commission pay **Education**: - Bachelor's (preferred) **Speak with the employer** +91 7594979643
-
Customer Care Executive
1 month ago
Ernakulam, India Vayalat Mahindra Full time**ONLY FEMALE STAFF HAVING EXPERIENCE IN AUTOMOBILE DEALERSHIP OF CARS AS TELE-MARKETING, PSF CALLS AND CUSTOMER CARE - SERVICE.** **2 TO 3 YEARS OF EXPERIENCE IN PSF AND CAR SERVICE** **Salary**: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Commission pay - Performance...
-
Customer Care Executive Kannada
15 hours ago
Ernakulam, India Hygiene Fresh Full timewe are looking for energetic and talented Kannada customer care executive for our company. **Responsibilities**: - Deal with prospective Customers - Communicates with Customers - Fluent in Kannada **Salary**: ₹10,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental pay types: - Performance...
-
Customer Care Executive
2 days ago
Ernakulam, India EtiQuest Training & Consulting Full timeLooking for dynamic young individuals undergrads or graduates for a Customer care Call centre in Kochi Need to be confident and speak English Fluently **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 - ₹25,000.00 per month Schedule: - Rotational shift Ability to commute/relocate: - Ernakulam, Kerala: Reliably commute or planning to...
-
Customer Care Executive
15 hours ago
Ernakulam, India HIREARC SOLUTION Full timeSHOULD HAVE MINIMUM 2 YEARS OF EXPERIENCE OF CUSTOMER CARE OR TELE-CALLING EXPERIENCE - SHOULD BE GRADUATE **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance - Provident Fund Schedule: - Day shift Ability to commute/relocate: - Ernakulam, Kerala: Reliably commute or planning to relocate before...
-
Admin/customer Care Executive
1 week ago
Ernakulam, India Design Grooves Full timeUrgently requires a Admin/Customer Care Executive in Interior and Construction company in Piravom, Kerala. **Responsibilities**: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and...
-
Hindi Customer Care Executive
1 month ago
Ernakulam, India HIREARC SOLUTION Full timeSHOULD BE FLUENT IN SPEAKING HINDI & ENGLISH - CUSTOMER CARE EXPERIENCE IS PREFERED - EXCEL KNOWLEDGE IS PREFFERED **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Ability to commute/relocate: - Ernakulam, Kerala: Reliably commute or planning to relocate before starting work...
-
Customer Care Executive
1 month ago
Ernakulam, India Fainex technologies Full timeCRE responsibilities include: Problem Resolution: Diagnose and resolve customer problems, ensuring a positive experience and customer satisfaction. Collaborate with other departments to escalate and solve complex issues. Product Knowledge: Develop a deep understanding of Fainex Technologies' products and services to accurately guide customers, offer...
-
Customer Care Executive
2 months ago
Ernakulam, India Fainex technologies Full timeCRE responsibilities include: Problem Resolution: Diagnose and resolve customer problems, ensuring a positive experience and customer satisfaction. Collaborate with other departments to escalate and solve complex issues. Product Knowledge: Develop a deep understanding of Fainex Technologies' products and services to accurately guide customers, offer...