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Virtual Medical Assistant
2 weeks ago
Virtual Medical Assistant
FULL TIME | VALENTA AI | REMOTE JOB
**Job Information**:
Industry
Health Care
Current Openings
1
Work Experience
3-4 years
Salary
285000 to 312000/year
This is a remote position.
**Position Title**: - Virtual Medical Assistant**Reporting To**: - Team Manager, Team Leader**Location**: - Philippines**Shift**: - 11:00 Pm to 8:00 Am PH time.**Overview of the role**:
- Virtual Medical Assistants or Remote Medical Assistants are executives who perform administrative tasks for healthcare practitioners. Most Healthcare Providers are swamped with administrative tasks and with the Covid-19 Outbreak, this has only gotten worse and expensive. Virtual Medical Assistants ensure smooth functioning of a Healthcare Practice. They improve productivity and profitability in private practices, clinics, hospitals, and other healthcare facilities.- Virtual Medical Assistants allow Doctors to focus more on their patients and improve Patient Satisfaction. They act as an extension of the Healthcare providers medical back-office team by providing Record Keeping, Customer Service, Billing and Accounting and EMR Management.- Virtual Medical Assistants play an extremely vital role in a Healthcare Operations. Main objective would be to achieve timely delivery of the client’s work with high accuracy.**Knowledge, Skills, Competencies and Responsibilities: -**
**Technical Competency: -**
- Answer inbound calls from unit phone queue and make outbound calls to providers and membersregarding authorization request status
- Accurately enter authorization requests and submitted documents into the authorization system
- Obtain all necessary documentation required to process referrals and requests for covered services
- Respond to inquiries regarding the authorization processes and request statuses from providers,members, and staff from other departments
- Appointment Scheduling - Manage Appointments, rescheduling and cancellations.
- EMR Management - Ensure EMR is always up to date. Edit and Modify as needed.
- Order Prescriptions
- Patient Triage
- Complete Patient Charts
- Insurance Follow ups
- Ensure highest level of quality.
**Professional Competency: -**
- Understand requirements from the Team Manager and Clients and provide effective solutions.
- Excellent understanding of Medical Terminology, Anatomy, Physiology, Procedures and Treatment.
- Must have excellent communication skills (Written & Verbal).
- A bright, problem-solving mindset + attention to detail
- Personability (enjoy talking to people, and talking to patients in particular [note that this role involves primarily phone-based and virtual patient encounters])
- Adapt to change with ease.
- Treat colleagues and clients with utmost respect.
- Be able to provide value add by going the extra mile.
- Have a never say never attitude.
**Requirements**:
**Qualifications and Experience**:
- Preferred Qualifications - BSC Nursing,
- Acceptable Qualifications - Minimum of a high school degree and completion of associate degree or at least junior in standing in college. Academic focus must be in relation to healthcare. Please note education can be replaced with comparable healthcare experience.
- Medical Assistant (MA) or Certified Nursing Assistant (CNA) qualification is an advantage.
- Familiarity with Electronic Health Records, Epic, Cerner, or Athena experience is an advantage.
**Benefits**:
**Perks and Benefits**:
- **Gain exposure by working directly with global clients**
- **International relocation & travel opportunities**
- **Professional Development & career progression**
- **Experience fantastic culture & sense of purpose**
**Disclaimer: -**
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