Customer Service Representative
5 months ago
Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid, and complete account, product, and service information by using the right methods or tools.
- Resolve product or service problems by clarifying customers' complaints.
- Determine the cause of the problem.
- Select and explain the best solution to solve the problem.
- Expedite correction or adjustment.
- Follow up to ensure resolution.
- Handle complaints, provide appropriate solutions, and alternatives within the time limits.
- Follow up to ensure resolution and attainment of complaints resolution targets.
- Manage large amounts of incoming calls.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Involve in Cross selling over phone
**Minimum Qualifications**
- Bachelor's / College degree in any course/ field.(preferred)
- Sales experience over phone
- Fluency in English and Spanish.(Must)
- Ability to convey information effectively with a neutral accent.
- Experience with UK,US call centre preferred.
- Internet savvy.
- Willing to work in night shift
- Strong analytical and planning skills.
- Good communication and presentation skills.
- Excellent problem-solving skills.
Pay: ₹30,000.00 - ₹35,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
- Night shift
- US shift
Application Question(s):
- Are you available for an immediate joining?
**Experience**:
- Customer Service Representative: 2 years (required)
- Sales: 2 years (required)
Shift availability:
- Night Shift (required)
- Overnight Shift (required)
Work Location: In person
**Speak with the employer**
+91 9191919191
-
Customer Service Representative
2 months ago
Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time**Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...
-
Customer Service Representative
3 weeks ago
Mumbai, Maharashtra, India Titan Jet Care Service Limited Full timeJob OverviewWe are seeking a highly skilled and customer-focused Call Center Representative to join our team at Titan Jet Care Service Limited. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.Key ResponsibilitiesManage a high volume of customer...
-
Customer Service Representative
3 weeks ago
Mumbai, Maharashtra, India Titan Jet Care Service Limited Full timeJob OpportunityWe are seeking a skilled Customer Service Representative to join our team at Titan Jet Care Service Limited. As a key member of our customer support team, you will play a vital role in ensuring exceptional customer experiences.Key ResponsibilitiesManage a high volume of inbound and outbound calls in a timely and efficient mannerUtilize...
-
Customer Service Representative
1 week ago
Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full timeResolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...
-
Customer Service Representative
4 weeks ago
Mumbai, Maharashtra, India Precise Infotech Solution Full timeJob Title: Customer Service Representative Location: Thane West Qualifications: HSC pass or equivalent Age Limit: Up to 35 years **Job Description**: We are seeking a dedicated and motivated Customer Service Representative to join our team in Thane West. Key Responsibilities: Resolve customer issues efficiently and effectively. Maintain a high level of...
-
Customer Service Representative
5 months ago
Mumbai, Maharashtra, India Talent Corner HR Services Pvt Ltd Full time**Customer Service Representative (Sales Focused)** **Location**: Chowpatty, Malabar Hills, Mumbai **Type**: Full-Time **Working Hours**: 6 days a week, 8 hours a day Must have at least 2yrs of experience **Preferred Gender**: Female About the Role We are seeking a dynamic and results-driven Customer Service Representative to join our team. This role is...
-
Customer Service Representative
4 weeks ago
Mumbai, Maharashtra, India Arrivia, Inc. Full time**Are you passionate about travel and customer service?** Join **_arrivia_**, a leading travel company, as a Customer Service Representative in our Mumbai office. In this exciting role, you'll help travelers plan their dream vacations and provide exceptional support throughout their journey. **About the Role**: As a Customer Service Representative, you'll...
-
Customer Service Representative
3 months ago
Malad, Mumbai, Maharashtra, India Accentuate Technologies Full timeProblem resolutionCustomer service representatives help customers resolve issues and complaints. They may try to identify the root cause of a problem and provide a solution. - Product knowledgeCustomer service representatives need to have a good understanding of the company's products and services. They may use this knowledge to answer customer questions and...
-
Customer Service Representative
5 months ago
Chandivali, Mumbai, Maharashtra, India DA3Technologies Full time**Location**: **Chandivali, Mumbai, Maharashtra** **Role Description** This is a full-time on-site role for a Customer Service Representative at one of our top client in Mumbai. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. Your daily tasks will include addressing...
-
Customer Service Representative
1 month ago
Mumbai, Maharashtra, India Jade Stays Full time**Job Title: Customer Service Representative - Hospitality** **Location**: Mumbai / Remote **Job Type**: Full-Time **Experience Required**: 2 Year **About Us**: At Jade Stays, we are passionate about creating unforgettable hosting experiences for our customers across our properties in Mumbai. We run Airbnb properties across Mumbai and are looking for a...
-
Customer Service Representative
4 months ago
Kandivali, Mumbai, Maharashtra, India The Student Scoop Full time**Role Description** This is a full-time on-site role for a Customer Service Representative at The Student Scoop. As a Customer Service Representative, you will be responsible for the following: (i) Interaction with students and parents on a routine basis for providing exceptional customer support, ensuring customer satisfaction and positive customer...
-
Customer Service Representative
5 months ago
Andheri West, Mumbai, Maharashtra, India Symphony Tech Solutions & Consultancy Full timeA Top IT hardware company based in Mumbai _Andheri West is looking for Customer Serivce Representative Location : Mumbai _Andheri West Years of experience: 2+ years Salary: 30K Culling together a clear, well-defined list of customer service representative tasks and responsibilities is the first step in creating a thorough job description for a customer...
-
Customer Service Representative
5 months ago
Mulund West, Mumbai, Maharashtra, India Enrolsy Full time**Customer Support Executive Job Description** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. To be successful as a customer support executive, you...
-
Customer Service Representative
5 months ago
Mumbai, Maharashtra, India Skyjet Express and logistics pvt ltd Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...
-
Customer Service Representative
5 months ago
Navi Mumbai, Maharashtra, India ARME Consulting Full time**Position: Customer Service Representative** **Job type: Full time/ Part time** **Requirements**: - Education: HSC and above - Qualification: Fresher & Experienced - Rotational shift **Job Description: - ** This role involves resolving customer queries through various channels including order calls. As a customer support representative, you will be...
-
Customer Service Representative
5 months ago
Mumbai, Maharashtra, India Stratton Hr Full time_**Hiring for International Customer Service Executive **_(No Sales No Targets) **HR Gunjan: 9082254594** **Job Role**: Customer Service Representative **Job Location**: Malad/ Andheri West **Salary: 20,000 to 40,000** ( depends upon last in hand and experience) - Freshers and Experience both are welcome **Job Types**:Full-time, UK/US Shift, Rotational,...
-
Customer Service Representative
5 months ago
Mumbai, Maharashtra, India GCS Consulting Services Full time**Position: Customer Service Representative** **Location: Mumbai, Maharashtra** **Requirements**: - Minimum 1 year BPO experience or any customer service experience. - Minimum Qualification HSC. - Excellent communication skills in English. - Strong problem-solving and customer service skills. - Ability to handle customer inquiries and complaints...
-
Customer Service Representative
5 months ago
Mumbai, Maharashtra, India Stratton Hr Full time_**Hiring for International Customer Service Executive **_(No Sales No Targets) **HR Gunjan: 9082254594** **ONLY WORK FROM OFFICE NO WFH** **Job Role**: Customer Service Representative **Job Location**: Malad/ Andheri West **Salary: 20,000 to 40,000** ( depends upon last in hand and experience) - Freshers and Experience both are welcome **Job...
-
Customer Service Representative
3 weeks ago
mumbai, India GCS Consulting Services Full timeThis position is open exclusively to candidates based in Mumbai.CTC: 35k* + Incentives*Customer Service, Voice ProcessU.S. Shifts (Night shifts)Role Description: This is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for addressing customer queries, resolving issues, ensuring customer...
-
Customer Service Representative
5 months ago
Mumbai, Maharashtra, India First Source Full timeDesignation Customer Service Representative **Salary**: 25k Location: Malad W 2 rotational week off 24 by 7 shift Freshers and experienced both will do Need excellent communication skills with English HSC and graduate both will do **Benefits**: PF Medical benefits Pick up and drop available. **Job Types**: Full-time, Fresher **Salary**:...