Analyste Support 1
2 weeks ago
Analyste Support 1
Key task
- Incident and user request management
Root cause analysis
Improvement of user training
- Monitoring and alerting improvement
- New release validation.
You will be part of a team fully accountable of run performance and quality of service (Green and golden days, on time incident resolution...)
Significant experience on support and good knowledge of ITIL process is expected.
Team is located in France and India (excellent English communication is mandatory).
Working hour will will be usual Michelin Indian office hour 9h to 18h.
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