Analyste Support 1

2 weeks ago

Pune, India Michelin Full time

Analyste Support 1
- Job Description
- The position is a global role and is responsible for L2 support activities around Directory Services. An individual is responsible for designing the solutions, evolve the current services to meet business requirements, maintaining and improving the security posture of environments, continuous monitoring of system health, and troubleshooting issues that arise.**Responsibilities**:
- Manage Incident, assess impact & confirm priority. Ensure technical & functional, provide solution to end-users, proposing workarounds if required. Informs end-users on the incident management progress, working closely with other resolution teams.-
- Manage Service Requests (SR) according to expected level of service. Handle SR execution or assign it to other contributors, informs end-users on SR fulfillment progress until its closure.-
- Operate daily/weekly/monthly/quarterly/yearly "housekeeping" activities. Use monitoring tools setup by Engineers & Service Owners, handle alerts & communicates with other contributors to minimize impacts on end-users-
- Contribute to the User Acceptance Test of the projects related to the Service Offering-
- Contribute to Knowledge articles & EUX Catalog updates. Update existing knowledge articles and known errors, create the missing ones.-
- Can work on a follow-the-sun mode-
- Contribute to the Service Offering continuous improvement, by identifying required improvement and automationAdditional Technical Skills:

- Familiarity or experience with workplace technologies- Messaging Technologies-
- Outlook / Teams-
- 365Collaboration and End User Productivity-
- Microsoft Office / SharePoint / Yammer / OneDriveKEY EXPECTED ACHIEVEMENTS
- Incident Management Ø Identifies impact and validates priority. Ø Provides technical and functional analysis Ø Provides the solution to users. Ø Identifies and communicates potential workarounds. Ø Informs users on the status of incident processing. Ø Provides the link with level 3. Ø Continues from the handling of the incident until its closure.
- Service Request processing. Ø Takes into account RH requests Ø Processes RH or forwards it to a contributor Ø Informs users on the status of RH treatments. Ø Continues the treatment of the RH until its closure
- Contributes to the analysis of root causes linked to incidents, (Problem Management) Ø Participates or even leads the analysis of root causes of incidents. Ø Transmits the result to the contributors in charge of implementing the patches.
- Exploits the monitoring of services. Ø Exploits the monitoring set up by the construction and/or infrastructure teams. Ø Takes into account the alert and informs potential contributors to anticipate impacts on users
- Validates changes in production (change management) Ø Analyses exchange requests to measure their impact on users. Ø Rejects or accepts the change based on his/her analysis. Ø If the exchange is accepted, Inform users of the potential impacts if the exchange is acceptable. Ø If the exchange is rejected, provide arguments to the exchange coordinator.
- Capitalizes the knowledge acquired. Ø Ensures the capitalisation of lessons learned from its activities.

  • Support Analyst-1

    1 month ago

    pune, India MICHELIN Full time

    Support Analyst-1 - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTSIncident Management: Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users.​ Service Request handling: Standard requests are taken...

  • Support Analyst-1

    1 month ago

    Pune, India MICHELIN Full time

    Support Analyst-1 - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTSIncident Management: Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users.​ Service Request handling: Standard requests are taken...

  • Coverage Support Analyst-1

    6 days ago

    Pune, Maharashtra, India Deutsche Bank Full time

    **Coverage Support Analyst-1**: **Job ID**:R0320604**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-02-16**Location**:PuneOur values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive...

  • Coverage Support Analyst-1

    4 weeks ago

    Pune, Maharashtra, India Deutsche Bank Full time

    **Coverage Support Analyst-1**: **Job ID**:R0320608**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-02-21**Location**:Pune**Position Overview**: **Job Title - **EMEA/APAC Client Coverage Support Analyst - RFP Team** **Location - Pune** **Role Description**: The Global Client Intelligence team under the Client Coverage Division...

  • Analyste Développeur 1

    3 weeks ago

    Pune, India Michelin Full time

    Analyste Développeur 1

  • Application Support Analyst

    1 week ago

    pune, India Workday India Private Limited Full time

    About the Role The Workday Application Support team is looking for an experienced support analyst who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues. The support...

  • Application Support Analyst

    1 week ago

    Pune, India Workday India Private Limited Full time

    About the Role The Workday Application Support team is looking for an experienced support analyst who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues. The support...

  • Security Analyst 1

    1 day ago

    Pune, India MICHELIN Full time

    Security Analyst 1 - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS • The basic threats, risks and security vulnerabilities of the company's IT and digital solutions are known and evaluated. • Contribute to technical watch to anticipate the evolution of the risks. • The safety requirements and their implementation are a good compromise between the...

  • Security Analyst 1

    13 hours ago

    pune, India MICHELIN Full time

    Security Analyst 1 - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS • The basic threats, risks and security vulnerabilities of the company's IT and digital solutions are known and evaluated.• Contribute to technical watch to anticipate the evolution of the risks.• The safety requirements and their implementation are a good compromise between the...

  • Support Analyst

    2 weeks ago

    pune, India Acoustic Full time

    As a Support Analyst at Acoustic, you will join a customer-centric team focused on providing an exceptional support experience to our customers. Acoustic is bringing cutting-edge technology to the marketing technology space, leveraging AI to bring human-centered solutions to our customer’s biggest marketing challenges. This role provides an exciting...

  • Support Analyst

    3 weeks ago

    Pune, India Acoustic Full time

    As a Support Analyst at Acoustic, you will join a customer-centric team focused on providing an exceptional support experience to our customers. Acoustic is bringing cutting-edge technology to the marketing technology space, leveraging AI to bring human-centered solutions to our customer’s biggest marketing challenges. This role provides an exciting...

  • Technical Support Delivery Analyst

    6 days ago

    Pune, India Workday India Private Limited Full time

    About the RoleThe Workday Technical Support team is looking for an experienced support analyst who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues. The support analyst...

  • Business Analyst; Experience: 0-1 Year

    1 month ago

    pune, India Radical Technologies Full time

    Interested candidates kindly apply before 1st October. CV must be in pdf format, saved with your first name. Profile – Business Analyst Experience: 0-1 Year We are looking for a Business Analyst who helps systems development, process improvement,strategic planning, and policy development. a) Job responsibilities: ▪ Documenting the...

  • Business Analyst; Experience: 0-1 Year

    4 weeks ago

    Pune, India Radical Technologies Full time

    Interested candidates kindly apply before 1st October. CV must be in pdf format, saved with your first name. Profile – Business Analyst Experience: 0-1 Year We are looking for a Business Analyst who helps systems development, process improvement, strategic planning, and policy development. a) Job responsibilities: ▪ Documenting the Product...

  • Business Analyst; Experience: 0-1 Year

    3 weeks ago

    Pune, India Radical Technologies Full time

    Interested candidates kindly apply before 1st October.CV must be in pdf format, saved with your first name.Profile –Business AnalystExperience:0-1 YearWe are looking for a Business Analyst who helps systems development, process improvement,strategic planning, and policy development.a) Job responsibilities:▪ Documenting the Product /Project backlogs...

  • Technical Support Delivery Analyst

    1 week ago

    pune, India Workday India Private Limited Full time

    About the Role The Workday Technical Support team is looking for an experienced support analyst who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues. The support...

  • Technical Support Delivery Analyst

    1 week ago

    Pune, India Workday India Private Limited Full time

    About the Role The Workday Technical Support team is looking for an experienced support analyst who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues. The support...

  • TAP Support Analyst

    4 weeks ago

    Pune, India Cognizant Full time

    Cognizant Hiring Temenos TAP Production Support Analyst!!! Experience: 5 - 13yrs Location: Chennai. JD: JOB DESCRIPTION Job Title: TAP Production Support Analyst (L2) Reporting to: Lead Background The TAP Production Support Analyst is responsible for IT application support activities including maintenance, administration, and second line...

  • TAP Support Analyst

    1 month ago

    pune, India Cognizant Full time

    Cognizant Hiring Temenos TAP Production Support Analyst!!! Experience: 5 - 13yrs Location: Chennai. JD: JOB DESCRIPTION Job Title: TAP Production Support Analyst (L2) Reporting to: Lead Background The TAP Production Support Analyst is responsible for IT application support activities including maintenance, administration, and...

  • Operations Analyst

    1 week ago

    Pune, India E902 DWS India Private Limited, Maharashtra Branch Full time

    DescriptionThe Global Passive Operations function within Technology & Operations was created as a key interface between Operations and our stakeholders across Passive Portfolio Management, Product and Capital Markets and rolls up into the newly founded group “Global Operating Platform” since August 2022.Global Passive Operations acts as a dedicated...