Service Advisor

2 weeks ago


Bengaluru, India Sandvine Full time

**Transform the way the world runs networks**:
**The Opportunity**:
The Service Advisor will be responsible for handling Help Desk and the ITIL processes relative to the enterprise IT environment. The role is to maintain standardized methods and procedures that can be used for efficient and prompt handling of incidents, problems and change in the environment including exceptions, and enhancements. The role will also develop and maintain standardized methods and procedures that can be used for efficient and prompt handling of processes to improve day-to-day operations.

The Service Advisor will conduct analysis of data from these processes to identify trends and produce performance and operational reports in support of IT Service Level Agreements. Along with Identifying and implementing continuous improvement opportunities, this position will implement standards and policies to ensure risks are mitigated and agile and effective service improvements are facilitated.

**The Job**:

- Provide technical support for clients via phone and the self-service portal and accurately record a detailed description of the issue at hand in the IT Service Management ticketing system
- Handle infrastructure and user incidents, problem identification, logging & tracking, troubleshooting, resolution, incident and problem escalation across Sandvine’s global offices
- Identify, investigate and resolve computer hardware, software, network, and equipment problems
- Document and maintain service desk procedures; perform analysis to identify trends and develop insight into the different process and business issues to drive continuous improvement efforts
- Provide 24/7 after-hours support on rotation as required for incidents or project deployments
- Accountable for reporting on all process within the scope of the Service Management team and performance Enterprise wide (this includes Service Level Agreement alignment and performance)
- Participate in the identification, investigation and resolution of the complex or unusual incidents
- Recommend changes to established methods, suggest alternative solutions and new methods to improve quality and productivity; monitor the efficiency and effectiveness of key ITIL processes and bring up priority issues to process owner; responsible for the ongoing delivery of training on policies, standards, and procedures and ongoing continuous improvements.
- Responsible for ensuring that the individual activities of the process are carried out with regards to agreed quality levels and compliance standards with potential links to Service Level Management
- Responsible to ensure a 360-degree view of the configuration items (CIs) and the dependencies or outstanding issues known, supporting the change process and enabling risk review before release.
- Acts as a consultant to all levels of management and staff in matters dealing with all Problem Management processes, including recommendations for service improvement.

**What skills you bring**:

- Bachelor’s Degree or IT technical diploma in a relevant field
- ITIL v3
- Experience with instituting, analyzing and improving service management metrics
- Experience working with vendors and managing RFPs is an asset
- Knowledge of process implementation and process change techniques
- Understanding of IT Service Management emerging trends and tools to provide efficient IT service support and management reporting
- Strong organizational and customer oriented skills
- Strong written and verbal communication skills
- Ability to “learn on the fly”
- Strong analytical skills and very detail oriented
- Excellent time management, analytical and problem-solving skills
- Ability to work effectively and productively within a team environment
- Proficient in MS Office 2007 & 2010 (Excel, Word, Power Point), MS Visio, MS Project
- Experience with Novell Netware, Active Directory and Unix
- Experience with Windows XP / 7 desktop and server operating systems, remote diagnostics
- Experience with TCP/IP, VPN, and basic commands from the command prompt
- Ability to provide technical support for LAN and WAN networks, and solve hardware and software issues (routers, switches, hubs, etc.)

**About Sandvine**:
As part of this innovative and exciting company, you will drive innovation in app-driven cloud and hybrid solutions designed to accelerate time-to-value across network planning, engineering and operations. Join the team and contribute to what makes Sandvine unique in the market: superior App QoE.

**What Can You Expect From Us**:

- Competitive compensation plan
- Complimentary Breakfast, Lunch, snacks and soft drinks
- Flexible working hours - in some roles work from home
- Employee development including training programs and mentorship
- Career development and advancement opportunities
- International travel opportunities
- we are a global company

Thank-you for your interest in Sandvine. While we’re not able to get in touch with everyone who applies, we will cont


  • Service Advisor

    4 weeks ago


    Bengaluru, India Surya Nissan Full time

    **Job brief** We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is...


  • Bengaluru, India Bosch car service center SMAG Full time

    Sri Maruthi Automobile garage - Bosch car service centre - multi brand car need to service advisor and automobile technician and electrician also **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹18,500.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement - Food provided - Health insurance - Paid sick time Schedule: - Day...

  • Service Advisor

    1 month ago


    Bengaluru, India Ready Assist Full time

    Designation : Service Advisor Location of work : HSR Layout, Bangalore Experience : 2-3 Years Type of Employment : Permanent, Full time Joining : Immediate **What do we look for?** We are currently seeking a skilled and experienced Service Advisor for Doorstep Services for Two-Wheelers to join our team. As a Service Advisor, your main responsibility will...

  • Service Advisor

    1 month ago


    Bengaluru, Karnataka, India KEERTHI TRIUMPH Full time

    **About Keerthi Triumph**: Keerthi Triumph was started in 2014 and it is the first authorized dealer for sales and service in India. The aim of the company is to give the customer a very satisfying experience in all aspects, and thus enhancing customer’s pride in being a Triumph owner. **Team role**: The team at Keerthi triumph is very friendly and very...

  • Service Advisor

    4 weeks ago


    Bengaluru, India Akshaya motors Full time

    As a service advisor, you will be responsible for communicating with customers to determine which repairs are necessary, submitting work orders to technicians, ordering needed parts and collecting payment after repairs are completed. **Salary**: ₹11,931.35 - ₹28,941.75 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day...

  • Service Advisor

    1 week ago


    Bengaluru, India NANDI TOYOTA ( MOTOR WORLD PVT LTD) Full time

    **(Service Advisor)** Qualifications -DME/ Diploma in Automobile - Customer relations skills both in person and over telephone - Ability to communicate and determine customers’ needs and to sell the Dealership’s Parts and Service capabilities based on features, advantages and benefits - Basic automotive knowledge and experience - Legible writing and good...

  • Service Advisor

    7 days ago


    Bengaluru, India Nandi Toyota Full time

    Designation: - Service Advisor Branches: - Banaswadi, Whitefield & Thalaghattapura Skills: - Good communication in English & Kannada We are looking for Freshers & Experience in Automobile industry **Job Types**: Full-time, Fresher **Salary**: ₹17,500.00 - ₹50,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day...

  • Service Advisor

    1 month ago


    Bengaluru, India PSN Automobiles Full time

    Greet customers when they arrive at the parts and service center and direct them to an available mechanic - Consult with mechanics about necessary repairs and possible alternatives to expensive work - Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options - Answer questions about service...

  • Service Advisor

    1 month ago


    Bengaluru, India Wheels Wisdom Full time

    **Designation: Service Advisor / Service Experience Manager** **Job description**: - Pickup customer car from residence or office. - Drive to our preferred Service Center. - Ensure high quality work is done at lowest possible cost, using your technical knowledge. - Perform strict Quality Check on the entire vehicle. - Drop the car back to the customers...

  • Service Advisor

    4 weeks ago


    Electronic City, Bengaluru, Karnataka, India Ahmnis HR Solutions Full time

    **Job brief** We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is...

  • Service Advisor

    4 weeks ago


    Bengaluru, India Nandi Toyota Full time

    (Service Advisor) **Qualifications**: - Diploma in Automobile / Mechanical - minimum 0-1-year experience. - Customer relations skills both in person and over telephone - Ability to communicate and determine customers’ needs and to sell the Dealership’s Parts and Service capabilities based on features, advantages and benefits - Basic automotive...

  • Service Advisor

    4 weeks ago


    Bengaluru, Karnataka, India BMW Full time

    Body Shop Advisor started in the year 2000 we are into mobile ,android development and many more for the corporate world portofoils:The term portfolio refers to any collection of financial assets such as cash. Portfolios may be held by individual investors and/or managed by financial professionals, hedge funds, banks and other financial institutions. bulk...

  • Service Advisor

    1 month ago


    Bengaluru, India John Meridian Full time

    Diploma in Automobile / Mechanical Engineering - Experience of min. 2 years in OEM / Automobile dealership as Service Advisor ( 2W /3W /4W ) experience is Ok - Should have sound technical knowledge and analytical skills. - Should have his own 2 wheeler. - Should be able to speak, write & read in English, Hindi and local language ( of respective state) **Job...

  • Service Advisor

    4 weeks ago


    Bengaluru, India Ahmnis HR Solutions Full time

    **Responsibilities for Service Advisor** - Greet customers and offer excellent customer service from intake to release of their vehicles - Determine and diagnose car issues based on customer description and vehicle condition - Translate customer-reported problems to actionable work orders for technicians to complete - Order necessary parts from suppliers and...


  • Electronic City, Bengaluru, Karnataka, India ACTIO HR SERVICE PROVIDED PRIVATE LIMITED Full time

    10+ years of technician + QC/PDI/FI experience. - OEM/Multi Brand workshop experience. - Diploma in Mechanical or Automobile. - Proficiency in English, Hindi & Regional language is mandatory. - Service advisor experience will be an added advantage. - Able to operate mobile phones and laptops well. - Ability to handle and interact with customers. **Salary**:...

  • Financial Advisor

    4 weeks ago


    Bengaluru, India Adyaa Global Enterprise Full time

    **Job description** **"Join Our Team as a Financial Advisor in the Thriving Life Insurance Sector!** Are you ready to take your career to new heights and make a significant impact on people's lives? We are seeking dynamic individuals to join our team as Financial Advisors in the life insurance industry. As a Financial Advisor, you will play a crucial role...

  • Wealth Advisor

    4 weeks ago


    Bengaluru, India PeakAlpha Investment Services Pvt. Ltd. Full time

    WORK WITH INDIA’S BEST FINANCIAL ADVISORS and learn what it takes to be the best in the business MAKE A REAL DIFFERENCE in transforming people’s lives, because their financial health brings real happiness SLEEP IN PEACE EVERY NIGHT knowing you have worked productively and ethically, safeguarding your clients’ money as your own WORK FLEXIBLE HOURS and...

  • Financial Advisor

    1 month ago


    Bengaluru, India Adyaa Global Enterprise Full time

    **Job Description: Financial Advisor - Multiple Openings** **Join Our Team as a Financial Advisor & future Leader in the Thriving Life Insurance Sector!** Are you ready to embark on a fulfilling career as a Financial Advisor? Do you possess the skills and passion to make a positive impact on people's financial well-being? If you have what it takes to excel...

  • Beauty Advisor

    1 week ago


    Bengaluru, India TalentBee Full time

    **Roles and Responsibilities** **IDEAL CANDIDATE** - 6 Months and above as a Retail store advisor in Beauty / Cosmetic / Personal Care Industry - Good communication skills **ORGANISATION** A high-end chain of Spa, Salon and Skin care Clinics with 13 outlets across Bangalore and Mumbai. They have more than 650 employees**ROLE**: As a Beauty Advisor, you...

  • Bodyshop Advisor

    1 month ago


    Bengaluru, India Surya Nissan Full time

    An automotive body advisor's responsibilities include: - Advising customers on appropriate service and repair requirements - Liaising with insurance companies for motor claims - Providing estimates for insurance claims - Monitoring job progress and updating customers on repair status - Inspecting all vehicles for body work - Informing customers if work is...