Cse (Customer Support Executive)
3 months ago
**Responsibilities**:
- **Customer Interaction**:
- Provide accurate information regarding products and services to customers.
- **Issue Resolution**:
- Resolve customer issues, complaints, or queries in a timely and effective manner.
- Escalate unresolved issues to the appropriate departments as necessary.
- **Customer Satisfaction**:
- Ensure a high level of customer satisfaction by delivering prompt and courteous support.
- Follow up on customer complaints to ensure complete resolution.
- **Data Management**:
- Maintain accurate records of customer interactions and update databases accordingly.
- Document customer feedback to identify common issues and recommend improvements.
- **Product Knowledge**:
- Stay updated on Merapashu360’s offerings to provide informed support.
- Educate customers on new features and product updates.
- **Collaboration**:
- Work closely with internal teams (sales, technical support, etc.) to ensure seamless service delivery.
- Share customer insights and feedback with relevant teams to improve products/services.
**Qualifications**:
- Minimum 6 months of experience in customer support or a similar role.
- Strong communication and problem-solving skills.
- Ability to handle challenging situations with patience and empathy.
- Proficient in using CRM software and other customer support tools.
**Job Types**: Full-time, Permanent
Pay: ₹16,000.00 - ₹22,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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