Cse (Customer Support Executive)

3 days ago


Gurugram Haryana, India Happy Staffers Full time

**Job Title**: Customer Support Executive

**Location**: Gurgaon, Haryana

**Experience**: Min. 1 year

**Key Responsibilities**:

- Resolve customer complaints by identifying the issue, providing solutions, and following up to ensure resolution.
- Maintain accurate records of customer interactions, feedback, and actions taken.
- Collaborate with internal teams to address customer concerns and improve overall service.
- Educate customers on company products and services to enhance their experience.
- Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction.

**Requirements**:

- Min. 1 year of experience in a customer support or related role.
- Excellent verbal and written communication skills in English (knowledge of additional languages is a plus).
- Strong problem-solving and conflict-resolution skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using CRM software and other customer service tools is preferred.
- High school diploma or equivalent; a bachelor’s degree is a plus.

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Application Question(s):

- What is your current salary ?
- What is your age?
- What is your Notice Period?

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9044754862



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