Restaurant Captain

3 weeks ago


Navi Mumbai, India DC Consultants Full time

Opening: 2 Nos.- Job ID: 61835- Employment Type: Full Time- Reference:
- Work Experience: 2.0 Year(s) To 3.0 Year(s)- CTC Salary: 1.80 LPA TO 2.16 LPA- Function: Hotels / Restaurants- Industry: Hotels/Restaurant- Qualification: Any - Any Graduation; BHM - Hotel Management- Location:

- Navi-mumbai

Posted On: 07th Jun, 2023
**Job Purpose**:

- Captain has to independently handle assign section including superior quality of food and beverage service and customer complaint management to achieve the high level of guest satisfaction.

**Areas of Responsibilities**

**Customer**:

- To ensure superior service to the customer by adhering to the brand standards.
- To respond efficiently and accurately to customer complaints by understanding the minute details of complaints and ready with the options for solving it.

**Restaurant Operations**:

- Assigns specific side duty tasks to each attendant and sees to it that the staff knows and accomplishes their duties.
- Checks at the start and at the end of the shift that all service attendants complete their opening and closing tasks.
- Checks at the start of the shift that all supplies in the station are complete.
- Prepares details required for pre-meal briefing - out of stock items, reservations, daily specials, VIP reservations etc.
- Records the daily sales and cover count of the outlet at the end of each shift, in the absence of the Supervisor.
- Communicates to the immediate superior and subordinates in a timely manner, any important information related to operation.
- Capable of implementing consistently in his/her shift all the service standards established for the outlet.
- Knowledgeable of the outlet’s menu and drinks, its standard quantity, presentation and preparation.
- Presents menu, takes order, offers suggestions and promotes the specialties.
- Visits the guests in the tables occupied, to confirm guest satisfaction with each food course and beverages. Handles guest complains professionally and satisfactorily.
- Ensure cleanliness of work areas, cutlery, crockery throughout the shift.

**Team Members**:

- Recommends to the outlet supervisor any disciplinary action or recommendation to be given to deserving employees.
- Disciplines the service staff assigned in his/her shift in accordance to the policies and procedures
- Conducts on the job training for staff assigned in his/her shift.
- Take an active role in coaching and developing team members.
- Motivates the staff to maintain consistency of performance.

**Behavioral Skill**:

- Positive attitude, Customer Service Oriented, Polite, Mentoring.

**Key Skills**:

- Captian
- Order Taking

**Company Profile**:
Private Limited is a Non-govt company, incorporated on 06 Dec, 2007. It's a private unlisted company


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