User Acceptance Tester

4 weeks ago

Hyderabad, India JPMorgan Chase Bank, N.A. Full time

As a Product Delivery Analyst/Business UAT Manager in the Debit Product team, you will partner with the product teams to develop, customize, and drive the User Acceptance Test (UAT) strategy that will deliver products that meet customer expectations and result in realizing the planned business value. The User Acceptance Testing team is focused on end-to-end testing to support the development of innovative banking offerings that transform the customer experiences, simplifying the ways we do business, and tirelessly drive toward product excellence.

We are seeking a highly motivated UAT manager to play an active role in developing overall test strategy and execution of E2E testing against our roadmap. This role will work with cross-disciplinary teams including product, design, technology, and other delivery teams to develop robust test strategies and drive test planning, execution, and reporting.

**Key Responsibilities**:

- Managing the User Acceptance Testing practice for a significant product/program/project portfolio
- Managing process improvement and analysis across large, complex, technology-dependent programs and projects that cut across business functional areas
- Partnering with IT, QA and UAT leadership across all phases of the testing lifecycle
- Driving root cause analysis around defects to drive identification of break in process and ongoing improvements
- Developing and maintaining standards and processes; managing quality improvement activities
- Creating common business specific quality measurement frameworks and tracking improvement against these metrics
- Facilitating cross-LOB process improvement discussions with key stakeholders at various level of the organization to drive identified issues to resolution
- Establishing, maintaining and managing strategic Business and IT relationships
- Ownership of controls across the UAT process, ensuring minimized risk to the firm and mitigation of issues impacting the customer experience.
- Driving adoption of continuous improvement by leveraging CMM, Six Sigma or other methodologies.

**Qualifications**:
You are a self-starter with in-depth, hands-on experience driving end to end testing processes, with experience in testing frameworks across industries that directly relate to banking or financial services being preferred. You are also an experienced manager of managers with a passion in talent and career management. Other attributes you will bring to the table:

- Minimum 10 years of experience/exposure in a User Acceptance Testing (UAT) or Quality Assurance leadership and people management role
- Direct people management experience of exempt-level population, including coaching & development, prioritization, managing capacity, and giving feedback
- Able to successfully multi-task across tactical and strategic initiatives
- High degree of initiative and autonomy but must be able to function successfully as part of a team (in person and virtual)
- Innovative and creative thinker; able to generate new ideas; forward-thinker; thought-leader
- Experience working with teams located globally
- Strong JIRA experience - you know how to navigate JIRA, create issues, and have an understanding of more advanced capabilities such as creating dashboards and complex queries using JQL, and you can direct your teams in how to use them
- A strong understanding of testing methodologies and best practices as they relate to the Product Development Life Cycle
- Experience working in an Agile environment and with Agile project methodologies
- Written and verbal communication skills - able to present status, facts, thoughts, and ideas in a clear, concise, convincing and organized manner
- Flexibility and adaptability - able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines
- Knowledge of Consumer Bank/ Debit Card Business is a plus.
- Bachelor's degree in Computer Science, or related field of study, or equivalent relevant experience

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any o

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