Support Agent
3 weeks ago
We are a leader in safety and compliance services in Alberta and Western Canada. We manage the regulation compliance, Human Resources and Administrative duties for 70+ Trucking Companies.
We are seeking Highly Effective, Independent and Self-Motivated Team Members for our Driver Monitoring Team in India. You will be monitoring driver behaviour, Auditing Hours of Service Logbooks and enforcing company driving standards.
**Your Responsibilities**:
- Use GPS and Telematics programs like Samsara, Keep Truckin, Geotab or similar to monitor driver performance
- Prepare and send weekly performance summaries to drivers and customers
- Communicate with and encourage problematic drivers to practise safe driving behaviour
- Provide training and coaching to drivers as needed
- Prepare and submit weekly driver logbook reviews.
**Required Qualifications**:
- AMAZING communication and Interpersonal skills
- 2 Years of previous support and service experience
- Experience with Keep Truckin, Samsara, Geotab or similar telematics software. (willing to train)
- Experience with MS Office, MS Teams, Salesforce, and similar software
- Excellent communication skills in English, Hindi, Urdu and Punjabi
- Understanding of Hours-of-Service Regulations (A Huge Asset, but willing to train)
- Ability to work independently and with a team.
**Education**
Degree or Higher
**What We Offer**
- Above Average to High Compensation
- Supportive and Professional Environment
- Growth and Mentorship
- Opportunity to Work From Home
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
- Night shift
Supplemental pay types:
- Performance bonus
- Shift allowance
Work Location: In person
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