Call Center Operator

3 weeks ago


Gurgaon, India Amplifon Group Full time

**JOB DESCRIPTION**
**Position**

CCE- Feedback Management

**Location**

Gurgaon

**Experience**

2yrs relevant exp (minimum 1 year Outbound)

**Reporting**

Department Lead

**Job Profile**:
- Collecting client feedback through telephone & other modes.
- Responsible for completing feedback surveys for Amplifon's existing clients.
- Ensuring Client Satisfaction, experience and retention.
- Outbound calling
- Capturing client feedback in the designated software.

**Key expectations from the role**:
- Contact existing customers to capture feedback on product and services delivered by Amplifon.
- Daily calling on Dialer which will be around minimum 150 approx. in a day.
- Probing to take appropriate feedback from the client.
- Handle grievances / overcome objections to preserve the company's reputation.
- Should be able to update all the details in points for further analysis. Provide insights and possible long-term solutions/corrective actions.
- Should be able to contribute to small and major implementations for better customer satisfaction and experience.
- Knowledge of NPS and C-Sat Score.

**Qualification***:
Preferably Bachelor's Degree

**Skill Requirements:
- Excellent communication, soft skill to build customer rapport for effective interaction and interpersonal skills.
- Good knowledge of relevant computer programs (Auto dialers, CRM systems), MS office & Good Analytical skills.
- Ability to learn about products and services and describe/explain them to clients. Eager to perform Sales in future with Service cum Sales approach.
- Cool-tempered and able to handle rejection.
- Flexibility and Ability to adjust to changing priorities in a fast-paced environment.
- Multi language specialist - Kannada, Telugu, Tamil, Malayalam, Hindi and English (basic)



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