Guest Relationship Executive
7 days ago
Responsibilities:
- Greet and interact with guests, understand needs, and provide personalized services
- Handle guest inquiries, resolve issues promptly.
- Maintain accurate guest records and preferences.
- Offer tailored recommendations for hotel services/spas/restaurants.
- Exceed guest satisfaction targets
- Collaborate with teams to address guest concerns
**Requirements**:
- 1 year of hospitality experience (front desk, customer service)
- Excellent communication and interpersonal skills
- Warm, empathetic, and proactive approach
- Ability to multitask, work under pressure
- Strong problem-solving and conflict resolution skills
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹13,000.00 - ₹20,000.00 per month
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Morning shift
- Rotational shift
**Experience**:
- Guest relations: 1 year (preferred)
Work Location: In person
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