Customer Service Assistant
4 weeks ago
**Roles and Responsibilities**
- Build and maintain relationships with customers through all stages of the process, from initial contact through to completion and post-completion follow-up.
- Ensure customer satisfaction by regularly communicating with clients to understand their needs, addressing any concerns or issues that arise, and providing solutions to problems.
- Manage customer expectations by clearly communicating the scope, timeline, and budget of each project, and ensuring that customers are informed of any changes or delays.
- Provide excellent customer service by responding promptly to customer inquiries and resolving issues in a timely and professional manner.
- Work closely with project managers and other team members to ensure that customer needs are met and that projects are completed on time and within budget.
**Requirements**:
- Bsc in Horticulture/Agriculture/Botony/Floriculture or related field
- 1-3 years of experience preferably in customer service.
- Strong communication, interpersonal, and relationship-building skills.
- Ability to multitask and manage multiple projects simultaneously.
- Ability to work independently and as part of a team.
- Strong problem-solving and decision-making skills.
- Ability to prioritize tasks and meet deadlines
**Salary**: ₹18,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
- Hindi (required)
- Kannada (required)
**Speak with the employer**
+91 8951308777
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