Junior IT Helpdesk Executive
4 months ago
**Roles & Responsibilities**:
- Manage Help Desk tickets promptly
- Willing to work in shifts between the hours of 6 am - 6 am IST/24*5
- Ask questions to determine the nature of the problem.
- Walk customers through the problem-solving process.
- Run diagnostic programs to resolve problems.
- Follow up with customers to ensure the issue has been resolved.
- Good communication skills
- Keep asset inventory of all equipment, software, and licenses
- Maintain user PCs, including upgrades and configuration as needed
- General awareness of computer systems, PC repair, and network management
- Ability to deploy, configure, and support operating systems on desktop
- Understanding and appreciation for information security within systems and user devices.
**Qualification**:
- Graduate/Diploma with preferably 6 months experience
- IT Certifications such as CompTIA A+ would be a plus
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Work Days:
- Monday to Friday
- Weekend availability
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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