Call Coordinator

1 month ago


Bengaluru Karnataka, India Manipal Hospitals Full time

**Key responsibility areas/ duties**:

- To ensure logging of all the calls in the ITSM tool.
- Respond to incoming calls from customers, clients, and other stakeholders professionally and courteously.
- Collaborate with other departments to ensure effective communication flow.
- Handle customer complaints or concerns and escalate to the respective department or individual.
- Work in rotating shifts, including day, evenings, night and weekends.

**Skillset/ competencies required including behavioural traits**:

- B.Com/ BA
- Excellent communication and interpersonal skills.
- Communicate fluently in both English and Hindi.
- Proficiency in Office Automation tools like Real VNC, Team Viewer etc.

**Exposure to Any particular Industry or area of work**:

- NA

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹300,000.00 per year

Work Location: In person


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