Pro(Parent Relationship Officer)
3 weeks ago
Role aspiration
**Making it meaningfu**l: The aspiration is to make this role more significant to parents and our people and to make it aspirational as a growth path for our people. This role can be **Parent Engagement Manager. **It’s a relatively senior role (somewhere between AC and Admin Head), and CTC for this role can be at 40K to 60K.
**Reporting**: Reporting to admin head / Admission head ( need to discuss further). Dotted line reporting to the School Principal
Responsibilities of Parent Engagement Manager
**Parent information and understanding**
Updates parent information in applane, including transportation, uniform, books and deliverables.
Executes parent surveys under the guidance of the marketing team
Collects and maintains all demographic data of existing and new leads
Identifies key influencers and detractors in the parent community and ensures they are handled with special care and sensitivity required to convert them into ambassadors
Parent Communication (Inward)
Uses a ticketing system to ensure all such concerns, complaints, compliments and feedback are handled effectively, efficiently, and promptly.
Liaisons with respective teams (admin and academic team) within the school (or HO if required) to resolve the complaints, queries answered, and suggestions acknowledged.
Becomes the first point of contact for all LCs. Own the LC process, including exit interviews and retention by meeting the parent and arranging meetings with the Principal/ Admin Head of the school
Parent Communication (Outward) and Engagement
Acts as a single point of contact for all communication happening between the school and the parent
Manages and executes all day-to-day processes of sending all types of communications to parents from the school
Responsible for the correct and timely communication, including validating and getting drafts approved before sending
Creates and maintains a calendar for all parent communication throughout the year
Creates and executes communication processes for sending prior reminders for fee payments and reminders to defaulters
Parent community
1. Encourages parents to follow us on social media (?) ( Need to check, how can we do it)
2. Drives parent reviews on GMB and Facebook
3. Provides stories and photographic material that promote the school's achievements with the marketing team
4. Ensures that the school's achievements, including; academics, sports, arts etc., are promptly communicated with the marketing team.
Parent experience
Implements the parent walk-in experience in guidance with the marketing team and Admin head.
Drives daily audit of the parent experience and reports all issues immediately.
Pay: ₹40,000.00 - ₹50,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work (preferred)
**Speak with the employer**
+91 8655950178
-
Parent Relationship Officer
4 weeks ago
Bengaluru, Karnataka, India Ekya Schools Full time**Job description** The role will involve working very closely with the Head of School and will broadly will require the person to: - Drives student enrolment to reach or exceed target numbers - Informs and executes the school sales and marketing strategy - Manages the admissions procedures ensuring all students are registered in accordance with the...
-
Relationship Officer/admission Officer
4 weeks ago
Bengaluru, India Chrysalis High Full time_A leading chain of Schools in India, affiliated to CISCE, CBSE requires skilled, innovative and dynamic staff for the post of Relationship Officer/ Executive._ - JD:_ - _Handle incoming walk-in parents, phone calls, appointments and messages. _ - _Address admission enquiries and concerns efficiently and effectively. _ - _Build rapport and establish good...
-
Assistant Operations Manager
2 weeks ago
Bengaluru, India ReSource Pro Full timeJob Title:Assistant Manager, Service Delivery, IndiaReport to:Manager, Service Delivery, IndiaDepartment:Service Delivery UnitLocation:Bangalore, IndiaPurpose of the Position:In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate. Leading the...
-
Expert, Legal Counsel
2 weeks ago
Bengaluru, India ReSource Pro Full timeJob SummaryThe TITLE is responsible for providing legal advice, protection, and interpretation for ReSource Pro’s Global businesses. This role collaborates closely with the Business Development team to develop service agreements that meet client needs, while protecting ReSource Pro’s interests. In addition to preparing service agreements and statements...
-
[05/05/2024] Operations Manager
2 weeks ago
Bengaluru, India ReSource Pro Full timeJob Title:Manager, Service Delivery, IndiaReport to:Director, Service Delivery, IndiaDepartment:Service Delivery UnitLocation:Bangalore, IndiaPurpose of the Position:In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service...
-
Assistant Operations Manager
3 weeks ago
Bengaluru, India ReSource Pro Full timeJob Title:Assistant Manager, Service Delivery, India Report to:Manager, Service Delivery, India Department: Service Delivery Unit Location:Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate. Leading...
-
Assistant Operations Manager
3 weeks ago
Bengaluru, India ReSource Pro Full timeJob Title:Assistant Manager, Service Delivery, India Report to:Manager, Service Delivery, India Department: Service Delivery Unit Location:Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate. Leading...
-
Assistant Operations Manager
3 weeks ago
Bengaluru, India ReSource Pro Full timeJob Title: Assistant Manager, Service Delivery, India Report to: Manager, Service Delivery, India Department: Service Delivery Unit Location: Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right...
-
Expert, Legal Counsel
4 weeks ago
Bengaluru, India ReSource Pro Full timeJob SummaryThe TITLE is responsible for providing legal advice, protection, and interpretation for ReSource Pro’s Global businesses. This role collaborates closely with the Business Development team to develop service agreements that meet client needs, while protecting ReSource Pro’s interests. In addition to preparing service agreements and statements...
-
Expert, Legal Counsel
4 weeks ago
Bengaluru, India ReSource Pro Full timeJob SummaryThe TITLE is responsible for providing legal advice, protection, and interpretation for ReSource Pro’s Global businesses. This role collaborates closely with the Business Development team to develop service agreements that meet client needs, while protecting ReSource Pro’s interests. In addition to preparing service agreements and statements...
-
Team Lead
3 weeks ago
Bengaluru, India ReSource Pro Full timeJob Title:Specialist, Service Delivery, India Report to: Assistant Manager, Service Delivery, India Department:Service Delivery Unit Location: Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate....
-
Team Lead
3 weeks ago
Bengaluru, India ReSource Pro Full timeJob Title:Specialist, Service Delivery, India Report to: Assistant Manager, Service Delivery, India Department:Service Delivery Unit Location: Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate....
-
Team Lead
3 weeks ago
Bengaluru, India ReSource Pro Full timeJob Title: Specialist, Service Delivery, India Report to: Assistant Manager, Service Delivery, India Department: Service Delivery Unit Location: Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right...
-
Operations Manager
3 weeks ago
Bengaluru, India ReSource Pro Full timeJob Title:Manager, Service Delivery, India Report to:Director, Service Delivery, India Department:Service Delivery Unit Location:Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service...
-
Operations Manager
3 weeks ago
Bengaluru, India ReSource Pro Full timeJob Title:Manager, Service Delivery, India Report to:Director, Service Delivery, India Department:Service Delivery Unit Location:Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service...
-
Operations Manager
3 weeks ago
Bengaluru, India ReSource Pro Full timeJob Title: Manager, Service Delivery, India Report to: Director, Service Delivery, India Department: Service Delivery Unit Location: Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading...
-
Manager, Service Delivery, India
3 weeks ago
Bengaluru, India ReSource Pro Full timeJob Description: Manager, Service Delivery Manager, India Job Title Manager, Service Delivery, India Report to Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique...
-
Client Relationship Officer
4 weeks ago
Bengaluru, India Corporation Service Company Full timeAssistant Client Relationship Officer – Corporate Location: Bangalore Schedule – 45hrs per week Hybrid Your Opportunity: The Assistant Client Relationship Officer, Corporate has responsibility to assist the broader corporate team in their duties to fulfil the full corporate administration of a portfolio of companies and...
-
Customer Relationship Officer
4 weeks ago
Bengaluru, India TAPOVANAM Organic Farming Systems Full timeCustomer Relationship Officer Should have - Building and maintaining profitable relationships with key customers - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sale. - Expanding the customer base and Maintaining...
-
Senior Graphic Designer
3 weeks ago
Bengaluru, India ReSource Pro Full timeJob Summary The Presentation Designer (working title) supports ReSource Pro’s pre-sales and solution efforts as a part of the Deal Design team. This role works cross-functionally to translate ideas, concepts, and information into compelling, storytelling-focused customer- facing presentations and documents aligned with ReSource Pro’s go-to-market...