Customer Service Officer
2 weeks ago
**Job Purpose**:
Responsible for retention of customers by providing best services and achieving new customer acquisition.
**Key Accountabilities**:
- Deepening, Retention of customers across all products by providing best services, which is measurable through increase in ETB Book balance movement and achieving of new customer acquisition.
- Sourcing of asset products including JDL renewal & NTB and other asset products.
- Term Deposit book growth - incremental and NTB.
- Increase of Fee Income by Forex fee income and cross selling of TPP.
- Digital onboarding of customers.
**Job Duties & Responsibilities**:
- AML/KYC/RE-KYC & Other operational & compliance adherence
- Ensure timely completion of training modules assigned.
- Ensure complaints are responded to and addressed in a timely manner.
- Handling of inventories, secured stationaries, customer deliverables as per process and ensure its stored in dual custody.
- Compliance to audit observations.
**Primary Location**: India-Telangana-Karim Nagar
**Job**: Operations
**Schedule**: Regular
**Employee Status**:
Full-time
**Job Posting**: Jul 25, 2023, 4:31:05 AM
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