Customer Service Representative

3 weeks ago


Ahmedabad Gujarat, India LENDITT INNOVATIONS & TECHNOLOGIES PRIVATE LIMITED Full time

**Customer Interactions**:

- Provide accurate information about products/services and address customer concerns.
- Ensure a positive and friendly interaction with every customer.
- **Communication Skills**:

- Demonstrate strong verbal and written communication skills.
- Articulate complex information in a clear and understandable manner.
- Tailor communication style to meet the needs of diverse customers.
- **CSAT Focus**:

- Strive to achieve and maintain high Customer Satisfaction (CSAT) scores.
- Monitor customer feedback and proactively address areas for improvement.
- Take ownership of customer issues and follow through to resolution.
- **Problem Resolution**:

- Identify and assess customer needs to provide appropriate solutions.
- Collaborate with other departments to resolve complex issues.
- Escalate issues to higher levels as needed while keeping customers informed.
- **Documentation**:

- Maintain accurate and detailed records of customer interactions and transactions.
- Use customer feedback to contribute to process improvements.
- **Product Knowledge**:

- Stay informed about company products/services to provide accurate information.
- Continuously update knowledge to stay current with industry trends

**Salary**: ₹25,373.10 - ₹35,641.45 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Ahmedabad, Ahmedabad, Gujarat (required)

Ability to Relocate:

- Ahmedabad, Ahmedabad, Gujarat: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 7600075460



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