Learn to Perform 0 to 1 Year Kolkata

3 weeks ago


Kolkata, India Capgemini Full time

Raises iSOWs for regional commitments; raises PO for signed off contracts.
- Cooperates with Procurement and Finance teams to finalize contracts.
- Allots licenses/amounts/vouchers/learning credits etc. per finalized regional commitments.
- Works with and escalates issues to L&D contract owners as needed.
- Maintains related process documentation and procedures (updates if required).
- Maintains additional purchase of licenses or vouchers or any other products under the contract.
- Maintains day-to-day administration of implemented contracts (license distribution and tracking the usage, reporting, resolving minor issues, re-directing queries to proper sources, etc.
- Maintains collaborative relationships with vendors and internal stakeholders.
- Reporting.
- Invoicing.
- Initiate and monitor processing of external invoices and process internal charging.
- Handle regular communication with the Client counterparts and build relationship with them for the future delivery.
- Continually seek out ways to improve Client satisfaction.
- Build the positive and supportive team culture and help team to improve efficiency.
- Knowledge of SAP Success Factors Learning would be an advantage.

**Primary Skills**:

- Works with designated stakeholders to gather and finalize commitments (amounts, licenses, vouchers, and learning credits, other training products) to meet contractual thresholds.
- Monitors progress toward reaching commitment thresholds and provides status reporting to Contract Management core team.

**Secondary Skills**:

- Be actively involved in pre-sales activities (for example, help the management in responding to RFIs and RFPs, create prototypes or POCs, etc.).
- Contribute to team “Business As Usual” activities such as hiring, process improvement, service standardization, etc.



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