Service Designer

3 months ago

Hyderabad Telangana, India IQ-EQ Full time

**Company Description**
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
**Job Description** Responsibilities (how we will measure success)**
- Lead the design and development of end-to-end service experiences for our digital products powered by AI, from concept ideation to implementation and iteration.
- Collaborate with product managers, data scientists, engineers, and other stakeholders to define product requirements, user stories, and design specifications that align with business goals and technical capabilities.
- Create user journey maps, service blueprints, wireframes, prototypes, and other design deliverables to visualize and communicate service concepts, interactions, and workflows.
- Facilitate workshops, design sprints, and co-creation sessions to generate ideas, validate assumptions, and iterate on service designs based on user feedback and testing.
- Champion user-centric design principles, accessibility standards, and best practices across the organization, advocating for the needs of diverse user groups and ensuring inclusive and ethical design solutions.
- Continuously monitor and evaluate service performance metrics, user feedback, and market trends to identify opportunities for improvement and innovation and drive iterative enhancements to our digital and AI solutions.
- Compliance and Reporting: Ensuring compliance with internal policies and external regulations related to core Digital & AI product deployments and preparing reports for management and stakeholders for scheduled and ad-hoc forums.
- Creation or leveraging of existing digital tools to raise and measure actions relating to service delivery and/or service transition.
- Participation in any required licencing of technology existing or new to improve the service design of a specific software.
- Project Management: Assisting in projects from initiation to completion, including scoping, planning, scheduling, and risk management.

**Qualifications** Requirements**
- Bachelor's or master’s degree in design, Human-Computer Interaction, Service Design, or a related field.
- 5 years of experience in service design, user experience design, or a related discipline, preferably in a technology-driven environment.
- Strong portfolio showcasing end-to-end service design projects, with a focus on digital products and AI solutions.
- Proficiency in design thinking methodologies, user research techniques, wireframing tools, prototyping software, and design collaboration platforms.
- Excellent communication, collaboration, and presentation skills, with the ability to articulate design concepts and advocate for user needs to cross-functional teams and stakeholders.
- Ability to work effectively in a fast-paced, dynamic environment, prioritize multiple projects, and meet deadlines while maintaining a high standard of quality and attention to detail.
- Passion for innovation, creativity, and continuous learning, with a curiosity for emerging technologies and their potential impact on user experiences and service design.

**Other**
- Undertake any additional reasonable duties as required by IQ-EQ

Desired Criteria:

- Experience working with Agile/Scrum methodologies and cross-functional development teams.
- Familiarity with design systems, accessibility standards, and design tools such as Sketch, Figma, Adobe XD, or similar.
- Knowledge of UX/UI design principles, information architecture, and interaction design patterns.
- Experience designing conversational interfaces, chatbots, or virtual assistants is a plus.
- Experience of operating within a firm that shares some of the following features:

- Globally distributed teams
- Financial Services
- Fast-paced and rapidly evolving environment
- Experience working in a Private Equity / Investor service industry.
- Experience / Understanding of open banking.

**Additional Information** Key competencies for position and level**
- Communicates Effectively
- Effective Team Player
- Demonstrates Resilient
- Plans and Aligns
- Organisation Savvy

Embodies our ABC values**:Authentic**, **Bold**, and **Collaborative

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