Helpdesk Executive

4 weeks ago

Noida, India JLL Full time

JLL supports the Whole You, personally and professionally.

Helpdesk Executive

Property and Asset Management

What this Job Involves

You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:
Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
Maintaining a hospitality outlook and always look presentable.
Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
Being familiar with lost and found procedures.
Nominating and attending the training programs at site/ JLL office.
Addressing concerns through daily checking of mails for priority requests.
Ensuring closure of complaints by proper communication to stakeholders.
Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
Updating the handover/ takeover register before end of shift for all completed/pending tasks.
Managing and participating in events, overlooking general maintenance and guest handling.

**Site details**:
You will be working on _City Mall Kota __, which is a __Retail__, located at __Kota__

**Site dynamics**:
**Work Schedule**: Site team: e.g.: Property Manager +2 Other details if any

**Reporting**:
You will be directly reporting to the Customer Relation Manger /Property Manager as per site.

**Sound like you? Here is what we’re looking for**:
Meticulous and Being Analytical

You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.

**Qualifications**:
You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
Good Communication skills with fluency in English and Hindi language is a must
Willingness to work in flexible shifts, weekends and holidays is an added advantage

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

  • Helpdesk Associate

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job Description Requirements:Helpdesk Associate at Grade-5 position in Service DeskMust be a Graduate.Good communication skills with international calling experienceGood comprehension & writing skillsMust possess excellent customer handling skillsShould be comfortable to work in rotational shift with 24x7 support window10 Hours of shiftJob...

  • Helpdesk Executive

    2 weeks ago

    Noida, Uttar Pradesh, India JLL Full time

    About JLL We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent...

  • Helpdesk Associate

    1 month ago

    Noida, India NTT DATA Full time

    Job Description Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skillsProvide L1 technical guidance in...

  • Helpdesk Associate

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job Description Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skillsProvide L1 technical guidance in...

  • Helpdesk Associate

    4 weeks ago

    Noida, India NTT DATA Full time

    Job Description Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skillsProvide L1 technical guidance in...

  • Helpdesk Associate

    4 weeks ago

    noida, India NTT DATA Full time

    Job Description Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills Provide L1 technical guidance in...

  • Helpdesk Senior Associate

    1 month ago

    Noida, India NTT DATA Full time

    Job Description At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and...

  • Helpdesk Associate

    1 month ago

    Noida, India NTT DATA Full time

    Job Description • Helpdesk Associate is responsible to perform diagnostics, resolve problems, and implement corrective actionsService Desk. Incidents that are not resolved at the Desk will be routed to the RRT supportteam for resolution or as per the KBA defined (for outside the scope of Deskside)• Resolve Incidents and Problems associated with End User...

  • Helpdesk Associate

    4 weeks ago

    Noida, India NTT DATA Full time

    Job Description • Helpdesk Associate is responsible to perform diagnostics, resolve problems, and implement corrective actionsService Desk. Incidents that are not resolved at the Desk will be routed to the RRT supportteam for resolution or as per the KBA defined (for outside the scope of Deskside)• Resolve Incidents and Problems associated with End User...

  • Helpdesk Senior Representative

    5 days ago

    noida, India NTT DATA Full time

    Job Description Req ID:  285778  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Representative to join our team in Noida, Uttar Pradesh (IN-UP), India...

  • Helpdesk Senior Representative

    1 week ago

    Noida, India NTT DATA Full time

    Job Description Req ID: 285778 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Representative to join our team in Noida, Uttar Pradesh (IN-UP), India...

  • Helpdesk Associate

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job Description • Helpdesk Associate is responsible to perform diagnostics, resolve problems, and implement corrective actionsService Desk. Incidents that are not resolved at the Desk will be routed to the RRT supportteam for resolution or as per the KBA defined (for outside the scope of Deskside)• Resolve Incidents and Problems associated with End User...

  • Helpdesk Senior Associate

    4 weeks ago

    Noida, India NTT DATA Full time

    Job Description Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skillsProvide L1 technical guidance in...

  • Helpdesk Senior Associate

    1 month ago

    Noida, India NTT DATA Full time

    Job Description Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skillsProvide L1 technical guidance in...

  • Helpdesk Senior Associate

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job Description Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills Provide L1 technical guidance in...

  • Helpdesk Associate

    4 weeks ago

    Noida, India NTT DATA Full time

    Job Description Req ID: 281920 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Requirements...

  • Helpdesk Senior Representative

    6 hours ago

    Noida, India NTT DATA Full time

    Job Description Req ID: 282791 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Representative to join our team in Noida, Uttar Pradesh (IN-UP), India...

  • Helpdesk Senior Associate

    6 days ago

    Noida, India NTT DATA Full time

    Job Description Requirements – • Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade• Working Knowledge of Operating Systems such as Windows 7 & 10 • Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications • Working knowledge of MS Office...

  • Helpdesk Senior Representative

    4 weeks ago

    Noida, India NTT DATA Full time

    Job Description Req ID: 281113 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Representative to join our team in Noida, Uttar Pradesh (IN-UP), India...

  • Helpdesk Senior Representative

    4 weeks ago

    noida, India NTT DATA Full time

    Job Description Req ID:  281113  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Representative to join our team in Noida, Uttar Pradesh (IN-UP), India...