Customer Service Executive

4 months ago


Mohali, India Corporate Stalwarts Full time

Answer phone calls in a professional manner and provide information about products and services as requested by the customer.
- Keep records of interaction of customers, keeping records of details of customer complaints, inquiries and comments.
- Render Administrative support to other customer care team members when the need arises, or as instructed.
- Follow up customers and their complaints, ensuring that customers request are attended accordingly.
- Knowledge about Geographical areas of UK will be an added advantage.
- Willing and comfortable to work as per UK shift timings.
- Must have minimum 2 years of experience in handling International customers.
- Ability to listen and pay attention to details.
- Possess a pleasant and clear speaking voice, coupled with fluency in English.
- Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time.
- Ability to effectively work with the team.

**Keywords**: International Voice Process, Outbound Calls, Outbound Process, Inbound Calling, Inbound Process, Voice Process, Customer Service

**Salary**: ₹25,000.00 - ₹34,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- UK shift

Ability to commute/relocate:

- Quark Atrium, Mohali - 140307, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- International voice process work: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- English (required)

**Speak with the employer**
+91 7743002060



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