Room Reservation Receptionist
3 weeks ago
**Position Title**: Room Reservation Receptionist
**Department**: Front Office / Reservations
**Job Overview**:
The Room Reservation Receptionist is responsible for managing and processing all room reservations for guests. They ensure that reservations are made efficiently and accurately, provide excellent customer service, and act as the first point of contact for guests inquiring about room availability, rates, and other services. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
**Key Responsibilities**:
1. **Reservations Handling**:
- Process reservations and confirm bookings using the property management system (PMS).
- Ensure accurate input of guest details, reservation dates, and special requests.
- Upsell room categories and hotel services to maximize occupancy and revenue.
2. **Guest Interaction**:
- Provide exceptional customer service by responding to guest inquiries in a professional and courteous manner.
- Assist with special requests and handle guest complaints or concerns related to reservations.
- Ensure that all reservations are made according to hotel policies and that guests receive confirmation details.
3. **Reservation Management**:
- Maintain an organized and up-to-date reservation calendar.
- Monitor daily and upcoming arrivals to ensure the smooth check-in process.
- Coordinate with other departments (Housekeeping, Front Desk, Sales) to ensure guest preferences and requirements are met.
- Cancel or modify reservations as needed and ensure correct billing information is recorded.
4. **System Maintenance**:
- Regularly update the reservation system to reflect the availability of rooms.
- Ensure that all cancellations, no-shows, and changes are properly documented and communicated to the relevant departments.
- Perform daily audits to ensure the accuracy of bookings and financial data.
5. **Reporting**:
- Prepare reports on reservations, occupancy rates, and booking patterns as requested by management.
- Keep track of room inventory and report any discrepancies to the supervisor or management.
6. **Coordination with Other Departments**:
- Communicate room availability, special requests, and VIP guest information with the Front Desk and Housekeeping teams.
- Collaborate with the Sales and Marketing team to ensure promotions and special offers are reflected in the reservation system.
7. **Customer Relationship Management**:
- Build and maintain good relationships with returning guests, travel agents, and corporate clients.
- Maintain a database of frequent guests and their preferences for personalized service.
**Qualifications and Skills**:
- **Education**: High school diploma or equivalent required; Bachelor’s degree in Hospitality, Business, or related field preferred.
- **Experience**: At least 1-2 years of experience in a similar role in the hospitality industry, preferably in a hotel environment.
- **Language Skills**: Fluent in [English] (additional language skills may be an advantage).
- **Interpersonal Skills**: Excellent verbal and written communication skills, with a friendly and professional demeanour.
- **Problem-Solving**: Ability to resolve guest issues and conflicts effectively and efficiently.
- **Organization**: Strong organizational skills, with the ability to manage multiple tasks simultaneously.
- **Attention to Detail**: High level of attention to detail and accuracy, especially in handling reservations and guest data.
**Working Conditions**:
- **Shift**: Flexible working hours, including weekends, holidays, and evening shifts.
- **Physical Requirements**: Ability to sit for extended periods, use a computer, and occasionally lift light office supplies.
**Job Types**: Full-time, Permanent
Pay: ₹9,181.46 - ₹25,568.56 per month
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Rotational shift
**Experience**:
- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
-
Receptionist
7 months ago
Mumbai, Maharashtra, India DSRP Enterprises Full time**Responsibilities**: 1.Working as a receptionist handling front desk operation and attending to board line 2.Handling courier i.e. Letters and Parcels and maintain Inward & Outward entry hotel room reservation etc 4.Booking Vehicles (Cars/Bus) For Guests and other staff 5.Handling training room bookings and hotel reservations of staff attending Trainings...
-
Reservation Executive
7 months ago
Pune, Maharashtra, India AGREEN HOTELS & RESORTS PVT LTD Full timeHandling and managing reservations process through various communication platforms Monitor room sales an improve sales technique Handle inquiries and obtain correct information regarding details of reservation Confirm and process reservation requests. Ensure all information pertaining to reservations are properly taken and entered into the system Keep up to...
-
Reservation Associate
7 months ago
Pune, Maharashtra, India Magnus Hotels & Serviced Apartments, Pune Full timeDUTIES AND RESPONSIBILITIES: Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction. Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc. Responds to all guest reservation requests and...
-
Reservation Executive
8 hours ago
Pune, India AGREEN HOTELS & RESORTS PVT LTD Full timeHandling and managing reservations process through various communication platforms Monitor room sales an improve sales technique Handle inquiries and obtain correct information regarding details of reservation Confirm and process reservation requests. Ensure all information pertaining to reservations are properly taken and entered into the system Keep up to...
-
Reservations Executive
8 hours ago
Pune, Maharashtra, India Marriott International, Inc Full time**Additional Information** **Job Number**25008556 **Job Category**Reservations **Location**The Westin Pune Koregaon Park, 36/3-B Koregaon Park Annexe, Pune, Maharashtra, India, 411001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company...
-
Reservations- Executive
7 months ago
Pune, Maharashtra, India Marriott International, Inc Full time**Job Number** 23216853 **Job Category** Reservations **Location** Courtyard Pune Hinjewadi, S. No 19 & 20, P4 Rajiv Gandhi Infotech Park Phase 1, Hinjewadi, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...
-
Receptionist
1 month ago
Pune, Maharashtra, India Career crossroads Full time_**Key Responsibilities**:_ Greet clients, visitors, and vendors in a friendly and professional manner. Answer and direct incoming calls to the appropriate department or individual. Manage the front desk area, ensuring it is clean and organized. Maintain an up-to-date and organized filing system for important documents. Assist with administrative tasks...
-
Reservations Agent
6 days ago
Pune, India Magnus Hotels and Apartments Full timeProcesses reservations by mail, telephone, or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of the hotel...
-
Reservations Associate
3 weeks ago
Pune, Maharashtra, India Marriott International, Inc Full time**Additional Information** **Job Number**24216854 **Job Category**Reservations **Location**Courtyard Pune Chakan, Plot P-7, MIDC, Chakan Industrial Area Phase-1, Pune, Maharashtra, India, 410501 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...
-
Reservation Associate
7 months ago
Pune, Maharashtra, India Hyatt Regency Pune Full timeSummary - You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. You will be responsible to assist the in managing the Reservations Department and work closely with Marketing and Sales and other relevant...
-
Hotel Receptionist
7 months ago
Hinjewadi, Pune, Maharashtra, India ideal crew technology Full timeJob Tittle - **Front Desk Executive** Location - **Hinjewadi ,Pune** Gender - **Female Only** Salary range - **30000-40000/- per month** **Experience - 2+ year's in Hotel industries as a Receptionist is compulsory.** **Responsibilities**: - Guest Services:Greet guests upon arrival and provide them with information about the hotel and its amenities -...
-
Reservations Executive
7 months ago
Pune, Maharashtra, India Marriott International, Inc Full time**Job Number** 24030634 **Job Category** Reservations **Location** Courtyard Pune Chakan, Plot P-7, MIDC, Chakan Industrial Area Phase-1, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes....
-
Reservation Executive
4 months ago
Pune City H.O, Pune, Maharashtra, India Tranquil Group Full time_**Key Responsibilities**:_ **Reservation Handling**: Assist guests in selecting appropriate room types and packages based on their needs. Provide accurate information on room availability, rates, special promotions, and amenities. Ensure all bookings are accurately entered into the reservation system and are updated in real-time. **Guest...
-
Reservation Executive
7 months ago
Pune, Maharashtra, India Magnus Hotels & Serviced Apartments, Pune Full timeWe are looking for a friendly yet professional personnel to join our centralized reservations team displaying true hospitality experience. As the Reservations associate, you will be responsible to perform following job tasks: - Familiar with hotel product, locations and activities. - Maximize room sales and revenue for the hotel and prioritizing...
-
Supervisor-reservations
7 months ago
Pune, Maharashtra, India Marriott International, Inc Full time**Job Number** 24070883 **Job Category** Reservations **Location** Courtyard Pune Hinjewadi, S. No 19 & 20, P4 Rajiv Gandhi Infotech Park Phase 1, Hinjewadi, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and...
-
Reservation Executive
4 months ago
Pune, Maharashtra, India Marriott International, Inc Full time**Job Number** 24162378 **Job Category** Reservations **Location** Four Points by Sheraton Hotel & Serviced Apartments Pune, Viman Nagar, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes....
-
Reservation Executive
4 weeks ago
Pune, Maharashtra, India Marriott International, Inc Full time**Additional Information** **Job Number**24213604 **Job Category**Reservations **Location**Courtyard Pune Hinjewadi, S. No 19 & 20, P4 Rajiv Gandhi Infotech Park Phase 1, Hinjewadi, Pune, Maharashtra, India, 411057 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group...
-
Hotel Receptionist Female
7 months ago
Warje, Pune, Maharashtra, India Oasis Bar and Restaurant Full time**Job description** - A hotel receptionist serves as the face of the hotel and is responsible for providing exceptional customer service to guests - They handle guest inquiries, check-ins, and check-outs efficiently, ensuring guests have a smooth and enjoyable stay at the hotel **Responsibilities**: - Guest Services:Greet guests upon arrival and provide...
-
Reservations : Hotel / Resort
7 months ago
Pune, Maharashtra, India Paradigm Consultancy Full timeWE ARE HIRING Designation: - Reservations : Hotel / Resort Location: - Pune Maharashtra Salary: - 15,000 To 25,000 Per Month + Food And Accommodation Education: - Diploma / Degree in hotel Management Experience: - Total Experience : 3 Years with hospitality industry - Minimum Experience : 1 -2 Years of Previous experience in hotel reservations,...
-
Receptionist
7 months ago
Lower Parel, Mumbai, Maharashtra, India Talent search desk Full time**Job Description Role and Responsibilities** A. Responsibilities: 1. Working as a receptionist handling front desk operation and attending to board line 2. Handling courier i.e. Letters and Parcels and maintain Inward & Outward entry foreign travel insurance, hotel room reservation etc 4. Booking Vehicles (Cars/Bus) For Guests and other staff 5....