Regional Service Operations Associate

5 days ago

Bengaluru, India iptiQ Full time

**About Swiss Re Corporate Solutions**

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.
Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working towards making the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. At Swiss Re we combine experience with creative thinking and pioneering expertise to create new opportunities and solutions for our clients. This is possible, thanks to the collaboration of more than 13,000 employees across the world. We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us? This role is accountable for overseeing the Business Services activities delivered through the outsourced transactional center in the Direct/Primary insurance sector.

The primary responsibilities of the role would be

Lead all aspects of day-to-day operational activities (outsourced) related to Business Services

First point of contact, on Operational issues for Regional Ops. Managers

Review of Bus Service Risk Controls and evidencing to support Self Assessments and work with onshore/outsourced teams to ensure effectiveness

Manage and support the ongoing transition of activities from onshore to outsourcing partner

Support the external and internal audit requirements pertaining to business services

Ensure compliance to defined governance activities eg; monthly, quarterly and half yearly performance meetings

Continuously identify process improvement opportunities and work with wider teams to support implementation of changes

Review and maintain Standard Operations Procedures (SOPs) in collaboration with Regional Practice Lead

Additional responsibilities would be

Collaborate with Underwriting Assistants to implement an effective and efficient process

Support UAT planning and execution

Implement regional/global project deployments

Facilitate trainings and access management

Support the yearly Business Continuity exercise

Adhoc reporting requirements

Graduate in Commerce/Finance/Business Administration

Minimum 2 years of experience in (re)/insurance or 3 years of experience from other domains

Understanding of Governance and Controls topics

Strong Operational oversight and Analytical skills

Strong business communication and cross-cultural skills, both verbal and written

Demonstrate agility with changes in task and priorities in a multifaceted environment

Eager to learn and proactive participation

Strong customer focus and service orientation

Strong presentation skill

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