Regional Services Delivery Associate, Bengaluru

3 months ago

Bengaluru Karnataka, India IDBS Full time

IDBS is a dynamic and innovative company providing purpose-built software solutions to address the data management challenges prominent across the BioPharma lifecycle and supply chain.

Leveraging more than 30 years of experience in life science informatics, we are uniquely positioned to deliver a portfolio of innovative BioPharma knowledge management technologies to streamline the capture, analysis, reporting and sharing of data required to accelerate the next generation of life-changing therapies.

Cloud-native and analytics-centric, our platforms enable customers in research, development and manufacturing to efficiently and compliantly access critical data and insights to make faster, smarter decisions with greater confidence.

IDBS serves thousands of users across hundreds of organizations around the globe. Our predominant customer base is Life Sciences and includes 23 of the top 25 pharmaceutical companies and more than 250 small and medium-sized pharma and BioPharma companies, CROs, CDMOs and CMOs.

IDBS is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

At IDBS we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDBS can provide.

Do you want to work in _Global professional services team_? Do you enjoy_ delivering customer focused deliverables_?

We are currently seeking a _Regional services Delivery Associate _who will be responsible for ensuring that IDBS customer satisfaction is maximized in relation to use and deployment of IDBS’s cloud-based software by providing consulting and technical services support, being part of the global professional services organization.

**Role
- Regional Service Delivery Associate**

**Location - Bengaluru**

What we’ll get you doing:

- Provide product and project delivery following a set project plan and in line with a Statement of Work (SOW) document.
- Build and customize customer facing spreadsheets and templates for use in IDBS products.
- Engage with customers, understand what they want to do, implement those requirements in IDBS products and harmonize workflows at interests and the customer's level.
- Accurately and efficiently manage and track project task time, recording time spent in the IDBS time management software on a weekly basis.
- Manage and coordinate activities fully agreed with project managers and customers.

Here is what success in this role looks like:

- Master’s degree in computer science or equivalent in related field such as information science, life science or equivalent professional experience with minimum 3 Years of experience.
- Familiarity with collaboration tools such as Confluence and JIRA would be an advantage.
- Demonstrated advanced Microsoft excel skills.
- Good attitude and flexibility in changing circumstances with cross regional collaboration.
- Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm

**It would be a plus if you also possess previous experience in**:

- General understanding of structured (Oracle, Ms sql, etc.) and unstructured data (text, csv, images and logs) is a plus.
- Basic understanding of Cloud Platform is an advantage.
- Understanding basic GxP(GLP, GMP and GCP) in regulations for biopharmaceutical and bio life sciences business is a plus.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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