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Opening for a Receptionist at Hotel Cosmopolitan

4 weeks ago

Ahmedabad Gujarat, India Citizen enterprises Full time

**Requirements and skills**
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
- Customer service attitude.
- Excellent communication and organizational skills.
- Degree in hotel management would be preferred.

**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Salary**: Up to ₹22,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

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