Mainframe Production Support

2 months ago

Bengaluru, India CGI Full time

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
Your future duties and responsibilities
- Mainframe work experience of about 4 to 5 years with knowledge of incident management processes.
- Should have knowledge in DB2 database.
- Work experience in COBOL, JCL, VSAM, Control-M scheduler, Mainframe utilities.
- Good knowledge in incident management ticketing tools like ServiceNow, ITSM etc.
- Good communication skills required to coordinate with different stake holders to understand the client requirements.
- Should be able to take up complete ownership of the work.
- Should be willing to work in European shifts, weekends and to take on-calls.
- Member should be capable to handle the tickets independently without missing the SLA's and should be knowledgeable to perform RCA.
- Good to have knowledge in Wealth Management domain.

Required qualifications to be successful in this role
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Strong knowledge of mainframe technologies, including COBOL, JCL, VSAM, CICS, and DB2.
- Familiarity with incident management and ticketing systems.
- Excellent problem-solving skills and the ability to work under pressure.
- Effective communication skills, both verbal and written.
- Strong teamwork and collaboration abilities.
- Willingness to participate in an on-call rotation and provide support outside of regular business hours.

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