Expert - Business Support

6 months ago

Mumbai Maharashtra, India DHL Full time

Join our Business Support service line at DHL Global Forwarding, Freight (DGFF) GSC - Global Service Centre

**Job Title**: Expert - Business Support, Trainer

**RCS Grade**: L

**Job Location**: DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai)

In this role, you will have the opportunity to drive End-To-End Trainings and supporting Training Administration activities for Global HR pertaining to their training needs. You will be responsible for supporting our Global IT in terms of delivering trainings and addressing to all administrative tasks within the timelines and quality parameters in line with overall business objectives and needs, and group guidelines.

**Key Responsibilities**:

- Possess strong knowledge of O365/M365/One Drive and other Microsoft products and it’s use
- Deliver trainings globally in terms of IT topics via virtual mode
- Update training curriculum as per IT and Training guidelines
- Support various rollouts and changes to the IT systems under the ISM remit
- Prepare educative materials, tips and tricks and information bulletins to be published globally
- Create training schedules for various locations considering locations and time-zones
- Understand different training management systems (My Talent World for DHL) and assist business partners in achieving timely completeness and being compliant
- Keep yourself updated to various changes in Microsoft products
- Understand customer and key stakeholder’s interests and concerns. Advise direct reports, customers, and key stakeholders
- Act as a key contact with customers who have technical and administrative issues
- Maintain, drive, supervise and implement robust standards, systems, and processes in terms of training administration support
- Document solutions and decisions for Stakeholders to confirm.
- Chase owners or actions, escalates when required, ability to push-back in a documented way
- Manages changes in matrix organization
- Report issues to Senior Stakeholders
- Document informed decisions on Designs and Solutions, for Internal or external stakeholders
- Collaborate / communicate with ITS, L&D and Hiring Teams
- May cooperate with and coordinate 3rd parties e.g. external service providers
- Build strong, trusting cross-functional relationships with DHL Managers

**Required Skills/Abilities**:

- Graduate ( Bachelor’s degree from a recognized University in any discipline )
- Management Qualification ( preferable)
- Minimum 3 years of experience
- Proficiency with various training management systems i.e., My Talent World for DHL
- Possesses good knowledge of different training software systems
- Strong English skillset in verbal/written is required
- Knowledge on visualization tools
- Strong analytical skills
- Ability to consistently manage demanding internal and external senior stakeholder

Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global.

**Why Join Our Shared Services (GSC) Team?**

At GSC, you will be part of a strong team that respects its employees, society, and the environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of GSC DHL. We offer benefits and programs to help you manage your time at and away from work, enabling a healthy work/life balance. With highly competitive compensation, incentive, and bonus plans, we recognize and reward your hard work.

As one of the top captive shared services globally (recognized by SSON), GSC offers a wide range of interesting job challenges and opportunities in our different Centers based in 5 countries. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career within GSC and within our DHL group. We will always enable you to take on responsibility and encourage your growth, personally and professionally.

As the Global Service Center, we offer wide range of services to our business partner spread across more than 100 countries. GSC has experienced, diverse, and passionate team of 4600+, that value adds to our Business Partners through our expertise in process and service management, enabled with technology and robust people culture.

You can SmartConnect us to know more about GSC and hear from our own people.

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